Customer Solutions Manager

Chromalloy Corporation; Windsor (CT); On-site; USD 110,000 - 160,000; Full time

Job summary

Chromalloy is seeking a Customer Solutions Leader in Windsor, CT to lead our Customer Solutions team, strengthen customer relationships, and drive service improvements that make a measurable difference. You will ensure timely, proactive communication from first contact through closure, coach a high-performing team, and partner with engineering, sales, and operations to deliver world-class service.

The role offers the opportunity to influence cross-functional processes and contribute to the

Responsibilities

• Lead our Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction.
• Ensure timely, proactive communication and strong issue resolution—from first contact through closure.

Job description

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.
Video: What We Do

Why work at Chromalloy?Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!
Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.If you’re a customer-first leader who thrives in fast-moving, highly regulated environments, this role puts you at the center of the action. You’ll lead our Customer Solutions team, strengthen customer relationships, and drive service improvements that make a measurable difference.
Lead and coach a high-performing Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction.
Ensure timely, proactive communication and strong issue resolution—from first contact through closure.