Customer Solutions Manager

Chromalloy Gas Turbine LLC; Windsor (CT); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Growth opportunities

Paid time off

Job summary

Chromalloy Gas Turbine LLC seeks a customer-centric leader to head the Customer Solutions team in Windsor, CT. You will drive service improvements, strengthen customer relationships, and coordinate cross-functional efforts to deliver reliable, transparent support.

You will guide coaching, training, and process standardization while translating customer feedback into measurable actions that boost satisfaction and renewal rates. This role requires a proven track record in regulated environments.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in leadership and customer-facing roles, preferably in aerospace or regulated industries.
• Strong customer focus with proven requirement-to-action translation.
• Ability to manage shifting priorities, tight deadlines, and clear reporting.

Responsibilities

• Lead and coach a high-performing Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction.
• Ensure timely, proactive communication and strong issue resolution—from first contact through closure.
• Standardize best practices across reporting, performance reviews, and QBRs.
• Build and execute training and development plans that grow skills and career paths for every team member.
• Identify and implement process improvements to increase efficiency and elevate the customer experience.
• Be the voice of the customer, translating feedback into internal action and customer-facing results.
• Lead crisis management when delivery or quality issues arise with clear, timely updates.
• Partner with Sales on quotes and renewals—pricing inputs, profitability, and models.
• Use customer insights to uncover opportunities driving year-over-year growth and retention.

Skills

Leadership

Customer-facing

Communication

Project management

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

601 Marshall Phelps Rd, Windsor, CT 06095, USA

Job Description

Posted Tuesday, July 21, 2026 at 4:00 AM

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

If you’re a customer-first leader who thrives in fast-moving, highly regulated environments, this role puts you at the center of the action. You’ll lead our Customer Solutions team, strengthen customer relationships, and drive service improvements that make a measurable difference.

Benefits

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

What you’ll do

• Lead and coach a high-performing Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction.
• Ensure timely, proactive communication and strong issue resolution—from first contact through closure.
• Standardize best practices across reporting, performance reviews, and quarterly business reviews (QBRs).
• Build and execute training and development plans that grow skills, confidence, and career paths for every team member.
• Identify and implement process improvements that increase efficiency and elevate the customer experience.
• Be the “voice of the customer,” translating feedback and performance metrics into internal action and customer-facing results.
• Lead escape/crisis management when delivery or quality issues arise—keeping stakeholders aligned with clear, timely updates.
• Partner with Sales and Business Development on quotes and renewals—pricing inputs, profitability, capability analysis, and business models.
• Use customer insight and relationships to uncover opportunities that drive year-over-year growth and retention.

What you’ll bring

• Bachelor’s degree plus 5+ years of relevant experience (or an equivalent combination of education and experience).
• Experience in leadership and customer-facing work (management, sales, operations, quality, or customer service)—ideally in aerospace or another highly regulated industry.
• Strong customer focus with a track record of translating requirements into consistent execution.
• Comfort with shifting priorities, tight deadlines, and clear reporting in a dynamic environment.
• Advanced Microsoft Office skills—especially Excel and PowerPoint.

Why you’ll love this role

• Own key customer relationships and make visible, measurable improvements to service performance.
• Lead a team and shape how work gets done—process, training, and communication standards.
• Work cross-functionally with Sales, Operations, and Quality in a mission-critical, highly regulated environment.

This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.