Customer Service Manager

Manpower; Orlando (FL); Remote; USD 62,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative Lead to enhance their team. This pivotal role involves leading customer service efforts, ensuring quality interactions, and managing order processes. The ideal candidate will possess strong leadership and communication skills, along with a proven track record in customer service. Join a forward-thinking company that values efficiency and excellence, and be part of a team dedicated to delivering outstanding service in the industrial manufacturing sector. This role offers the opportunity to make a significant impact while enjoying competitive compensation and benefits.

Benefits

PTO

401K

Medical Insurance

Vision Insurance

Qualifications

• Prior leadership experience is preferred.
• Strong understanding of order management systems.

Responsibilities

• Lead customer service and ensure high-quality service delivery.
• Resolve escalated customer complaints promptly.

Skills

Customer Service Skills

Leadership Experience

Communication Skills

Order Management

Problem-Solving

Education

Bachelor's Degree

Tools

ERP Software (e.g., SAP)

MS Excel

MS Outlook

Job description

This range is provided by Manpower. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$62,000.00/yr - $70,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Manpower

Permanent Placement Consultant, Manpower

Our client, in the Industrial Manufacturing Industry, is seeking a Customer Service Representative Lead to join their team. As a Customer Service Lead, you will be responsible for leading customer service and ensuring the delivery of high-quality customer service and order management. The ideal candidate will have prior leadership experience, strong customer service skills, and efficiency.

Location: Work From Home - focused on the Florida surrounding areas

Pay Range: $62 - $70K annually with bonus earning potential

What’s the Job?

• Respond to customer inquiries by phone, email, or chat in a courteous and professional manner.
• Provide accurate product or service information, address questions or concerns.
• Resolve escalated customer complaints and issues promptly and professionally.
• Analyze customer feedback and identify opportunities for improvement.
• Order Management - process orders, changes, and cancellations. Track and update customers on order status. Monitor shipping conditions and routing for accuracy.

What’s Needed?

• Bachelor's Degree in a relevant field.
• Proven experience in a customer service role.
• Strong verbal and written communication skills.
• Ability to handle difficult customer interactions with professionalism and empathy.
• Strong understanding of order management systems and ERP software (e.g., SAP).
• Proficiency with MS Excel and MS Outlook.
• Prior leadership or supervisory experience is preferred.

What’s in it for me?

• PTO
• 401K

If this role interests you and you'd like to learn more, click "Apply now" and a recruiter will contact you to discuss this opportunity. We look forward to speaking with you!

About ManpowerGroup: Parent company of Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN) is a leading global workforce solutions company that helps organizations transform in a rapidly changing world of work by sourcing, assessing, developing, and managing talent. We develop innovative solutions for hundreds of thousands of organizations annually, providing skilled talent and creating meaningful, sustainable employment for millions across various industries. Our brands—Manpower, Experis, Talent Solutions, and Jefferson Wells—operate in over 75 countries and territories, with a history spanning over 70 years. We are recognized for our diversity and inclusion efforts, named one of the World's Most Ethical Companies for 13 consecutive years as of 2022.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Manufacturing
• Industries
• Manufacturing and Industrial Machinery Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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