Manager, Customer Experience

Nortekhvac; Oxnard (CA); Hybrid; USD 85,000 - 135,000; Full time

Job summary

Nortekhvac is seeking a Manager, Customer Experience to lead the Customer Service Professionals across the division and ensure high-quality support for internal and external customers on complex inquiries. The role will coordinate with Rheem North America to determine requirements and expectations and ensure fulfillment.

The position supports a hybrid work arrangement, with in-office presence Monday through Thursday and remote work on Fridays, located in Oxnard, CA, with potential locations

Responsibilities

• Oversee the division's Customer Service Professionals and provide service to internal and external customers on complex issues, including determining customer requirements, expectations and ensuring fulfillment.

Job description

The Manager, Customer Experience is responsible for overseeing the division's Customer Service Professionals and providing service to internal and external customers on complex issues including determining customer requirements, expectations and ensuring fulfillment.

This position will serve Rheem North America, and can be located inOxnard, CA, Fort Smith, AR, San Antonio, TX, O'Fallon, Mo, or Mongomery, AL. This role follows our hybrid work arrangement, with team members working in the officeMonday through Thursday and remotely on Fridays.