Manager, Customer and Vendor Master Operations

Brighter Signals

West Chester (Chester County)

On-site

USD 102,000 - 204,000

Full time

2 days ago

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Job summary

Johnson & Johnson, a leader in healthcare, is recruiting a Manager, Customer and Vendor Master Operations. This global role sits in SC&O Systems, owning master data governance to support planning, manufacturing, logistics, and distribution.

The position partners with multiple functions to standardize processes, drive data quality, and ensure audit readiness. Travel up to 15% may be required, with regulatory and privacy responsibilities emphasized.

Qualifications

8-10 years of progressive experience in master data operations, customer or vendor data management, shared services, supply chain, procurement, or related areas.
Demonstrated experience leading or governing customer and/or vendor master data and related processes in enterprise systems.
Strong understanding of customer and vendor master data and its impact on order-to-cash, procure-to-pay, supply chain, tax, finance, and regulatory processes.
Proven ability to lead cross-functional, global stakeholders and influence without direct authority.

Responsibilities

Lead global Customer and Vendor Master Operations for Supply Chain ensuring accurate governance of records across SC&O systems.
Own end-to-end master data processes including intake, validation, approval, creation, change, blocking, deactivation, and deduplication.
Partner with Commercial, Procurement, Finance, Global Supply Chain, IT, and Shared Services to align master data design with requirements.
Serve as systems leader for customer and vendor master capabilities in ERP and related systems.

Skills

Leadership

Global Stakeholders

Data Governance

Analytical Thinking

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Information Systems, Data Management

Tools

SAP MDG

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Job Sub Function

Job Category

All Job Posting Locations

Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description

DePuy Synthes is recruiting for a Manager, Customer and Vendor Master Operations.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Job Overview

The Manager, Customer and Vendor Master Operations is a global role within the Supply Chain Services capability, providing operational leadership and systems enablement to Global Supply Chain. Sitting within Supply Chain & Operations (SC&O) Systems, this role owns the integrity, governance, and performance of customer and vendor master data and related operational processes that underpin planning, manufacturing, logistics, and distribution. This position plays a critical role in ensuring scalable, compliant, and efficient supply chain operations by aligning customer and vendor master operations with enterprise systems, controls, and transformation priorities.

Key Responsibilities

Lead global Customer and Vendor Master Operations for Supply Chain, ensuring accurate, complete, timely, and policy-compliant creation and governance of customer and vendor records across SC&O systems.
Own and continuously improve end-to-end customer and vendor master data processes, including request intake, validation, approval, creation, change, blocking, deactivation, and duplicate prevention that support supply chain execution and reporting.
Partner with Commercial, Procurement, Finance, Global Supply Chain, Finance, IT, and Shared Services to translate align master data design with operational and business requirements into standardized customer and vendor data processes and rules.
Serve as a key systems leader for customer and vendor master capabilities in ERP and adjacent systems, supporting enhancements, integrations, data migrations, testing, and transformation initiatives.
Maintain governance, controls, segregation-of-duties requirements, standard operating procedures, and evidence needed to support audit readiness, privacy, compliance, and regulatory obligations.
Lead, coach, and develop a global team and/or matrixed resources, fostering a culture of accountability, continuous improvement, and collaboration.
Monitor service levels, throughput, backlog, performance, and data quality metrics; address root causes and elevate complex customer or vendor master issues that affect business operations.
Provide subject‑matter expertise and decision support for customer and vendor master initiatives, including data standardization, process harmonization, automation, and lifecycle governance.

Qualifications

Education

Required: Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Information Systems, Data Management, or a related field.
Preferred: MBA or advanced degree in Business Administration, Supply Chain Management, Finance, Information Systems, or Data Management.

Required

Experience and Skills

8-10 years of progressive experience in master data operations, customer or vendor data management, shared services, supply chain, procurement, commercial operations, finance operations, or enterprise systems within a global organization.
Demonstrated experience leading or governing customer and/or vendor master data and related processes in enterprise systems such as SAP or another ERP platform.
Strong understanding of customer and vendor master data and its impact on order-to-cash, procure-to-pay, supply chain, tax, finance, and regulatory processes.
Proven ability to lead cross-functional, global stakeholders, manage operational priorities, and influence without direct authority.
Experience improving standardized workflows, service delivery, data controls, and performance metrics in a regulated environment.

Preferred

Experience supporting customer and vendor master data transformations, ERP implementations, or SAP S/4HANA Business Partner and Customer-Vendor Integration initiatives.
Prior people management or matrix leadership experience in a global setting.
Familiarity with medical device, life science, or similarly regulated industries.
Strong analytical, problem‑solving, and change management skills.

Other

Language: English required; additional languages preferred in a global role.
Travel: Up to ~15% domestic and international travel.
Certifications: SAP MDG, data management, process improvement, supply chain, or project management certification preferred.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

DePuySynthesCareers

Required Skills

Advanced Analytics, Agility Jumps, Compliance Management, Data Engineering, Data Governance, Data Modeling, Data Privacy Standards, Data Science, Developing Others, Emerging Technologies, Execution Focus, Hybrid Clouds, Inclusive Leadership, Leadership, Resource Allocation, Team Management, Technical Development, Technologically Savvy

Preferred Skills:

The anticipated base pay range for this position is :

102,000.00 - 204,000.00 USD Annual

Additional Description For Pay Transparency

Vacation - 120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado - 48 hours per calendar year; for employees who reside in the State of Washington - 56 hours per calendar year
Holiday pay, including Floating Holidays - 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits