Manager, Consumer & Brand Insights

Burlington Stores; New Jersey; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Associate discount

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) plan

Job summary

Burlington Stores is seeking a Manager of Consumer & Brand Insights to lead brand health measurement, analysis, and storytelling that informs marketing decisions and customer strategy. You will own brand trackers, integrate syndicated and custom research, and translate findings into actionable recommendations for senior leadership.

The role partners with Marketing, Strategy, and Creative teams, manages external vendors, and drives KPI definition and reporting to support brand growth and customer

Qualifications

• Bachelor’s Degree in Marketing, Market Research or Analytic field preferred.
• 4–6 years of market research/consumer insights experience, preferably in Retail or at a market research firm.
• Experience leading both quantitative and qualitative market research projects.
• Experience in running complex analysis on survey data including statistical measurement.
• Strong collaboration with internal teams and 3rd party vendors/clients.

Responsibilities

• Own design, execution, and evolution of ongoing brand health tracking programs, including awareness and consideration metrics.
• Partner with internal stakeholders to define KPIs, test and learn plans and success metrics tied to brand and business objectives.
• Lead custom quantitative and qualitative research initiatives to diagnose drivers of brand health movement.
• Translate data into clear insights, implications, and strategic recommendations.
• Present insights to senior leaders and cross-functional partners, influencing brand and loyalty strategy.
• Create standardized dashboards, reports, and readouts to support ongoing decision-making and performance tracking.
• Manage external research vendors and agencies to ensure quality and alignment with objectives.

Skills

Market research

Quantitative analysis

Qualitative research

Excel

PowerPoint

Survey tools (Qualtrics)

Communication

Project management

Vendor management

AI awareness

Education

Bachelor’s degree in Marketing, Market Research or Analytic field

Tools

Relational databases

Job description

Position OverviewManager, Consumer & Brand Insights is responsible for leading the measurement, analysis, and interpretation of brand perception and brand health metrics to inform strategic decision-making and will also support market research efforts to support the marketing team in developing advertising content to meet consumer perception objectives. This role owns ongoing brand tracking programs and leverages both syndicated data sources and custom research to deliver clear, actionable insights that strengthen brand equity and guide marketing, communications, and customer strategy. Serving as a subject matter expert in brand measurement, this role partners closely with internal and external teams to translate complex data into compelling narratives and recommendations that drive brand growth and customer connection. This role is critical in ensuring the organization has a clear, consistent, and actionable understanding of brand performance.A Day in the LifeBrand Health Measurement & TrackingOwn the design, execution, and evolution of ongoing brand health tracking programs, including awareness and consideration metricsEnsure consistency, methodological rigor, and trend integrity across longitudinal trackers while evolving metrics to meet changing business needsPartner with internal stakeholders to define KPIs, test and learn plans and success metrics tied to brand and business objectivesLeverage syndicated data sources (e.g., YouGov) to contextualize brand performance within competitive landscapeIntegrate syndicated brand, attitudinal, and behavioral data with custom research and internal performance metricsServe as the internal expert on syndicated data capabilities, limitations, and best practicesCustom Research & Insight DevelopmentLead custom quantitative and qualitative research initiatives (e.g., brand deep dives, barriers, advertising effectiveness) to diagnose drivers of brand health movementTranslate data into clear insights, implications, and strategic recommendations—not just reporting resultsIdentify early signals and emerging trends impacting brand perception and customer sentimentStorytelling, Reporting & Stakeholder InfluenceDevelop clear, compelling, and executive-ready storytelling that connects brand metrics to customer behavior and business outcomesPresent insights to senior leaders and cross-functional partners, influencing brand, marketing, and loyalty strategyCreate standardized dashboards, reports, and readouts to support ongoing decision-making and performance trackingCross-Functional CollaborationPartner with Media, Creative and Strategy teams to ensure insights are embedded into planning and optimization processesManage external research vendors and agencies, ensuring quality, efficiency, and alignment with learning objectivesScope and Impact:Directly support the customer insights director in projects that will be presented to executive leadershipManage external vendors and partner with internal partners at the manager. Director and VP level across several departmentsYou'll Come WithEducation: Bachelor’s Degree in Marketing, Market Research or Analytic field preferredExperience:Minimum of 4-6 years of experience in market research/consumer insights , preferably with experience in the Retail industry or at a market research firmExperience in leading & executing both quantitative and qualitative market research projectsExperience in running complex analysis on survey data including statistical measurementExperience in working collaboratively with internal teams and 3rd party vendors/clientsSkills and Abilities: Solid strategic, analytic and problem solving skills and strong business acumenAbility to independently drive forward projects/researchExcellent communicatorPassionate about not just sharing data but telling a store through meaningful insightsStrong understanding of when and how to leverage primary and secondary research as well as retail analytics to address business opportunitiesStrong at building partnerships through collaborationExperience operating under tight deadlines in a fast-paced work environmentFamiliarity with Qualtrics or similar survey tools is a plusAdvanced Excel and PowerPoint skillsFamiliarity with relational databasesKnowledge of generative AI#LI-KG2Come join our team. You’re going to like it here!You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversityIndividual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.Compensation Range: $95,000.00 - $125,000.00