Senior Analyst, Customer Experience Reporting & Analytics

Burlington Stores; Burlington (NJ); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Competitive wages

Job summary

Burlington Stores, Inc. is seeking a Senior Analyst to lead analytics and reporting for customer experience initiatives across the organization. You will develop dashboards, automate reporting, and deliver actionable insights to senior leadership.

The role collaborates with Customer Experience, Store Operations, Finance, IT, and Field Leadership, leveraging SQL, Power BI and other tools to drive data-driven decisions. Travel up to 15% in a US Eastern time zone environment.

Qualifications

• Bachelor's or Master’s degree in quantitative disciplines or related field.
• 5+ years in analytical roles, project management, preferably in retail.
• Proficiency in data analysis tools (SQL) and visualization (Power BI, MicroStrategy).
• Experience automating data handling processes and using ML/AI-based tools would be a plus.

Responsibilities

• Lead development, maintenance, and enhancement of Customer Experience dashboards, scorecards, and executive reporting.
• Plan, execute, and measure CX initiatives, pilots, and strategic projects from concept through implementation.
• Develop project plans, timelines, success metrics, and risk assessments.
• Design and implement reporting solutions measuring CX performance, operational execution, and customer feedback.
• Utilize advanced analytical tools to identify trends, opportunities, and risks across CX initiatives.
• Conduct deep-dive analyses to identify root causes and provide actionable recommendations.
• Create and maintain automated reporting processes to improve efficiency and accuracy.
• Partner cross-functionally to support data-driven decision-making through analytics and reporting.
• Present findings and strategic recommendations to senior leadership.

Skills

Analytical problem solving

Quantitative reasoning

Strategic problem solving

Process and detail orientation

Change management

Cross-functional collaboration

Communication and influencing

Drive for results

Education

B.A./M.S. in quantitative disciplines

Tools

SQL

Power BI

MicroStrategy

Job description

Position OverviewThe Senior Analyst is responsible for leading the development, automation, and execution of reporting and analytics that measure the effectiveness of Burlington’s customer experience strategy. This role partners closely with Customer Experience, Store Operations, Finance, Workforce Management, Asset Protection, IT, and Field Leadership to deliver actionable insights that improve customer satisfaction, operational execution, associate experience, and continuous business improvement.The Senior Analyst will leverage advanced analytics, reporting tools, customer feedback platforms, and operational data to identify trends, evaluate pilots and strategic initiatives, and support data-driven decision making. This role is responsible for developing scalable reporting solutions, establishing measurement methodologies, and translating complex data into clear business recommendations for senior leadership. The ideal candidate possesses strong analytical, technical, and communication skills, with a passion for solving business problems and improving customer experience.A Day in the LifeDuties and Responsibilities:Lead the development, maintenance, and enhancement of Customer Experience dashboards, scorecards, and executive reporting.Lead the planning, execution, and measurement of Customer Experience initiatives, pilots, and strategic projects from concept through implementation.Develop project plans timelines, success metrics, and risk assessments to ensure successful delivery of initiatives.Design and implement reporting solutions that measure customer experience performance, operational execution, customer feedback trends, and key business outcomes.Utilize advanced analytical tools and techniques to identify trends, opportunities, and risks across customer experience initiatives.Conduct deep-dive analyses to identify root causes of customer experience challenges and provide actionable recommendations for improvement.Create and maintain automated reporting processes that improve efficiency, data accessibility, and reporting accuracy.Partner cross functionally to support business decision-making through analytics and reporting.Support business reviews with executive-ready reporting and insights.Present analytical findings and strategic recommendations to senior leadership in a concise and compelling manner.You'll Come WithEducation:B.A./M.S. in quantitative disciplines (Economics, Finance, Business, Engineering, Mathematics, etc)Experience:>5 years of experience in highly analytical roles, project management, preferably in a retail settingProficiency in data analysis tools (e.g., SQL) and visualization platforms (e.g., Power BI, MicroStrategy).Proficiency automating data handling processesProficiency using Machine Learning and AI-based tools to analyze data and improve reportingExcellent problem-solving abilities and attention to detailKnowledge of data management and reporting platformsSkills and Abilities:Analytical problem solvingQuantitative reasoningStrategic problem solving and innovative thinkingProcess and detail orientationChange managementCross-functional collaborationCommunication and influencingDrive for resultsPhysical Requirements:15% travelBased in U.S. Eastern time zone#LI-JL2Come join our team. You’re going to like it here!You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversityIndividual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.Compensation Range: $80,000.00 - $105,000.00