Manager, Clinical Informatics & AI-Enabled EHR Policy

Partners in Digital Health; Massachusetts; On-site; USD 54,000 - 159,000; Full time

Benefits offered by this job

Health insurance

Job summary

CVS Health is seeking a Manager to lead enterprise policy, workflow standardization, and AI-enabled Epic technology assessment within a fast-growing healthcare IT environment. You will coordinate clinical operations, Quality & Safety, internal audit, and Epic teams to ensure policy clarity, regulatory alignment, and safe, high-quality care delivery.

In this role, you will develop and maintain enterprise clinical workflow policies, drive cross-functional collaboration, and monitor changes for

Qualifications

• Minimum of five years of related clinical informatics, enterprise policy, Quality & Safety, patient safety, or healthcare technology assessment experience is required.

Responsibilities

• Own the development, maintenance, governance, and implementation of enterprise clinical workflow policies and standards.
• Translate clinical, operational, and regulatory requirements into clear, actionable EHR-enabled policies.
• Collaborate with stakeholders across care settings during policy development and maintenance.
• Partner with clinical, operational, informatics, and Epic stakeholders to support workflow standardization.
• Assess the impact of proposed workflow changes on enterprise policies and standards and recommend updates.
• Facilitate stakeholder alignment to ensure enterprise policies reflect approved workflows.
• Provide policy expertise during workflow redesign, implementation, and adoption.
• Monitor and evaluate implemented workflow changes to ensure adherence to policy requirements.
• Lead enterprise-wide clinical assessment of AI-enabled Epic capabilities and ambient tools like Abridge.
• Define and apply an evaluation framework addressing patient impact, safety, and regulatory alignment.
• Evaluate ROI, productivity, and measurable clinical and operational outcomes.
• Establish monitoring, feedback loops, and continuous process improvement.
• Collaborate with leadership to deliver executive updates.

Skills

Clinical informatics

Enterprise policy

Quality & Safety

Stakeholder management

Healthcare technology assessment

Education

Bachelor's degree

Master's degree

Job description

CVS Health is seeking a Manager to lead enterprise policy, workflow standardization, and AI-enabled Epic technology assessment within a fast-growing healthcare IT environment. You will coordinate clinical operations, Quality & Safety, internal audit, and Epic teams to ensure policy clarity, regulatory alignment, and safe, high-quality care delivery.

In this role, you will develop and maintain enterprise clinical workflow policies, drive cross-functional collaboration, and monitor changes for