Manager Clinic Practice II

CHI; Lexington (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dynamic Clinic Manager to oversee daily operations at a medical clinic. This role involves managing staff, ensuring compliance with regulations, and enhancing patient care quality. With a focus on leadership and operational excellence, you will coordinate clinic activities, manage budgets, and serve as the first point of contact for patient complaints. If you're passionate about healthcare and have a proven track record in leadership, this is an exciting opportunity to make a significant impact in a supportive environment dedicated to patient care.

Qualifications

• Bachelor's Degree with 3 years leadership experience or 5 years in discipline.
• Clinic management experience preferred with advanced computer skills.

Responsibilities

• Manage daily operations of a medical clinic ensuring quality service.
• Lead and develop clinic staff, coordinating operations for efficiency.

Skills

Leadership

Communication Skills

Organizational Skills

Problem-Solving

Education

Bachelor's Degree

Master's Degree

Tools

Advanced Computer Skills

ICD Coding Procedures

Job description

Overview

Welcome to CHI Saint Joseph Medical Group, a full-service network of primary care services specializing in family, internal, geriatric, and pediatric care, serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit Catholic health system dedicated to advancing health for all people. With approximately 175,000 employees and 25,000 physicians and advanced practice clinicians, our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

Responsibilities

Job Summary / Purpose

Responsible for managing the daily operations of a medical clinic in accordance with established policies, procedures, and standards. Anticipates and plans for future changes. Makes recommendations to improve customer service as appropriate. May support 7 or more providers with an increased patient volume, multiple specialties, or oversee highly specialized tests or procedures. May perform other administrative duties and/or project management outside the medical clinic. Requires interface with hospital departments.

Essential Key Job Responsibilities

1. Manage clinic staff on day-to-day operations.
2. Coordinate clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic. Ensures compliance with regulations and standards.
3. Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
4. Effectively lead and develop a team of employees including hiring, training and development, coaching, and corrective action.
5. Prepare, recommend, and monitor clinic budget, goals, and objectives.
6. Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
7. Collaborates with clinic administration to develop and implement performance goals and objectives.
8. Assists clinic administration with implementation and development of long-range plans.
9. Monitors payroll system to control time management.
10. Ensures and maintains environment to comply with regulatory, licensure, compliance, and accreditation requirements.
11. Serves as the first point of contact for patient and external customer complaints. Reconciles and investigates all complaints relating to practice operations.
12. Acts as the liaison between the practice and the Billing Office.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

Required Education and Experience

Bachelor’s Degree and minimum of 3 years leadership experience OR Minimum of 5 years leadership experience in the discipline OR Master’s Degree and no experience. Clinic management experience preferred.

Required Licensure and Certifications

Click here to enter the minimum requirements.

Required Minimum Knowledge, Skills, Abilities and Training

Five (5) years clinic office experience with progressive leadership experience required. An equivalent amount of experience that demonstrates the requisite skills needed may be substituted for the education requirement.

Advanced computer skills, knowledge of medical terminology and ICD coding procedures required.

Must be able to work without supervision, be organized and self-motivated. Must have excellent communication skills, both written and verbal.

Summary of Essential Cognitive Functions

Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data; perform simple and repetitive tasks; maintain a work pace appropriate to given workload; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control, and planning.