Manager, Clinic Operations - Tulsa Pediatric Cardiology Clinic

OU Medical Center; Tulsa (OK); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

PTO

Job summary

OU Medical Center is seeking a Manager of Clinic Operations for the Tulsa Pediatric Cardiology Clinic. The role oversees day-to-day outpatient operations, staff leadership, and workflow optimization to ensure high-quality patient care and efficient services.

Responsibilities include budgeting, regulatory compliance, and collaboration with physicians and clinical leaders to enhance access and performance across the clinic locations.

Qualifications

• Education as stated: bachelor's in Health Care Administration or related field.
• Progressive leadership experience in ambulatory/clinic operations required (3+ years).
• Knowledge of Medicaid/Medicare and regulatory requirements.

Responsibilities

• Oversees clinic operations including scheduling, registration, billing readiness, and front-end patient flow.
• Leads clinic staff development, hiring, training, performance management, and engagement.
• Ensures compliance with organizational policies and healthcare regulations.
• Partners with clinical leadership to support clinic performance and patient access.
• Analyzes operational metrics and drives process improvements at the clinic level.
• Supports budget accountability and optimization of clinic resources.

Skills

Healthcare operations

Leadership

Staff development

Budget management

Regulatory compliance

Education

Bachelor's degree in Health Care Administration

Tools

Microsoft Office

Job description

Position Title

Manager, Clinic Operations - Tulsa Pediatric Cardiology Clinic

Department

Tulsa Pediatric Cardiology Clinic

Job Description

The Manager of Clinic Operations manages the day-to-day administrative, operational, and financial functions of one or more outpatient clinic offices. Provides leadership to clinic office staff while ensuring efficient operations, high-quality patient experience, and compliance with organizational, regulatory, and financial requirements.

Essential Job Duties

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

• Oversees clinic office operations including scheduling, registration, billing readiness, medical records workflows, and front-end patient flow.
• Manages and develops clinic office staff; responsible for hiring, training, performance management, and staff engagement.
• Ensures compliance with organizational policies, regulatory requirements, and revenue cycle standards.
• Partners with clinical leadership, physicians, and operational stakeholders to support clinic performance and patient access.
• Analyzes operational metrics (e.g., access, staffing, productivity, patient satisfaction) and implements process improvements.
• Supports budget accountability, expense management, and optimization of clinic resources.
• Leads change initiatives and operational improvements aligned with enterprise strategy.
• Typically responsible for one or more clinic locations or specialty practices.

General Job Duties

Performs other duties as assigned

Minimum Requirements

• Education: Bachelor's degree in Accounting, Business Administration, Health Care Administration, or related field required.
• Certification/License/Registration: None required.
• Experience: At least 3 years of progressive leadership experience in ambulatory or clinic operations required.

Knowledge, Skills & Abilities

• Working knowledge of healthcare operations, clinic workflows, and applicable policies, including Medicaid, Medicare, and relevant federal and state regulations, with accountability for day‑to‑day compliance and risk escalation.
• Ability to plan, organize, and oversee clinic operations, staffing, and schedules to ensure coverage, productivity, and alignment with organizational goals.
• Strong people‑management skills, including leading, training, mentoring, and evaluating staff; conducting performance reviews; and addressing performance issues in collaboration with leadership and HR.
• Effective verbal and written communication skills to clearly convey expectations, provide feedback, and collaborate with staff, providers, and leadership.
• Analytical and problem‑solving skills to identify operational or patient‑care improvement opportunities, assess root causes, and implement process improvements at the clinic level.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook) to support scheduling, reporting, data tracking, and communication.
• Ability to manage teams across one or multiple clinic locations, ensuring consistent service delivery, workflows, and performance expectations.
• Ability to balance competing priorities, resolve routine operational challenges, and recommend practical, compliant solutions that support quality patient care.

OU Health is an equal opportunity employer.

We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.