Manager Clinic Practice Operations - Pediatric Primary Care

Advocate Health; Green Bay (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Advocate Health in Green Bay, WI seeks an experienced Clinic Operations Director to oversee daily operations across clinics, driving productivity and aligning with corporate standards.

You will lead scheduling, registration, revenue cycle, provider relations, and clinical services while ensuring regulatory compliance and high patient satisfaction. Travel between clinic sites is required; strong leadership and communication are essential.

Qualifications

• Bachelor's degree in Health Care Administration or related field.
• Typical requires 5 years of experience in a health care facility including clinic management, operations, and processes.
• Includes 1 year of supervisory experience managing staff, budgets, and resources.

Responsibilities

• Oversees clinic operations, ensuring productivity and providing operational direction.
• Manages scheduling, registration, accounts receivable, health info, provider recruitment, imaging, lab and clinical services.
• Liaises with corporate departments to support clinic services and maintain quality patient care.

Skills

Leadership

Project management

Process improvement

Problem solving

Decision making

Team building

Customer service

Communication

Organizational skills

Education

Bachelor's Degree in Health Care Administration

Tools

Medical practice software

Budgeting tools

Job description

Major Responsibilities:

• Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.
• Oversees all functions of the clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services. Serves as a liaison to corporate departments that provide and/or support these services.
• Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns, complaints and/or problems.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals. Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution.
• Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.
• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives. Ensures compliance with all applicable local, state, and federal regulations and guidelines.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required:

• Typical requires 5 years of experience in a health care facility that includes experience and knowledge in medical practice and clinic management, clinic operational structure systems and clinic policies, procedures and processes. Includes 1 year of supervisory experience in managing staff, and monitoring the budget and resources.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements and Working Conditions:

• Generally exposed to a normal office environment.
• Position requires travel between clinic sites; therefore will be exposed to road and weather conditions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.