Manager, Client Srvcs Optigen

Lincare Holdings; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Lincare Holdings Inc. in Jacksonville, FL seeks a senior supervisor to lead Account Coordinators in servicing customers. The role focuses on guiding the team, managing referrals, ensuring efficient patient management, and collaborating with the sales team to maximize performance.

Strong leadership, communication, and compliance skills are essential. Ideal candidates have 5 years in customer service/healthcare settings with insurance billing experience, plus a track record of achieving objectives

Qualifications

• Bachelor's degree required.
• 5 years in customer service, call center, or related experience.
• 5 years managing insurance qualifications and documentation for respiratory services (Lincare or similar).
• 2 years inside/outside sales experience with supervisor role preferred.
• History of meeting performance objectives and building referral source relationships.

Responsibilities

• Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration.
• Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance.
• Focuses and maintains performance efforts of the team on current business goals.
• Works to ensure that the team is conducting their responsibilities in a professional and courteous manner.
• Serves as a knowledgeable and productive part of the managerial team.
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue.
• Oversees training of new reps assigned to the team and provides refresher training as needed.
• Conducts team member coaching and disciplinary actions according to policy.

Skills

Leadership

Coaching

Verbal communication

Written communication

Detail oriented

Organization

Independent work

Insurance billing

Education

Bachelor's Degree

Job description

This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers.

• Achievesindividual quality and productivity goals in accordance with established objectives
• Manages individual projectsand contributes to other operational initiatives outside of team responsibilities

JOB FUNCTIONS

• Provides guidance and leadership to Account Coordinators and assists with referral account management andsales team collaboration
• Key contributor in overseeing agent workload and ensuring patient management program is efficient andmaximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
• Serves as a knowledgeable and productive part of the managerial team
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole,including identifying opportunities for efficiency improvement and revenue
• Oversees training of new reps assigned to the team and provides refresher training as needed
• Conducts team member coaching and disciplinary actions according to policy

Education

• Bachelor'sDegree,Required

Work Experience

• 5 years of customer service, call center, or related experience
• 5 years of experience with Lincare or similar health care business managing insurance
  qualifications and documentation for respiratory services
• 2 years of inside phone sales or outside sales experience
  • supervisor position,preferred
• Demonstrated history of meeting performance objectives
• build and maintain referral source relationships

Knowledge, Skills, and Abilities

• Proven leadership in coaching and developing effective teams
• Successful completion of all training requirements
• Work independently
• detail-oriented with excellent organization
• communicate independently with personable and effective writing and speaking
• Understanding of Lincare or similar company services and business systems
• Payor guidelines and insurance billing
• Excellent verbal communication is a must