Supervisor, Customer Serv PHC

Lincare Holdings Inc.; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Lincare Holdings Inc. in Tucson, AZ seeks a Customer Service Supervisor to lead and support the CS team. You will supervise staff, train all CS personnel, and ensure smooth flow of orders while addressing escalations with patients and referral sources.

Payroll processing and staff evaluations are included in duties. Ideal candidates have 3–5 years in healthcare and prior supervisory experience; GED or higher is required, with Associate's degree preferred.

Qualifications

• Read and analyze prescriptions, chart notes, and related documents.
• Prioritize and plan activities for subordinates and delegate appropriately.
• Manage multiple tasks and follow up on outstanding projects.

Responsibilities

• Supervision of staff in the Customer Service Department.
• Training of all Customer Service staff.
• Monitors the flow of orders to and from the Customer Service Department.
• Handles escalated situations with patients/customers or referral sources.
• Processing of payroll for the department.
• Recruitment, hiring, discipline, and supervision of the department.
• Evaluations of the Customer Service Department.
• Monitoring the number of incoming calls to determine if support is necessary.
• Evaluation and recommendation of process improvement for the department.

Skills

read and analyze documents

prioritize and plan activities

multitasking

follow up on projects

Education

GED or High School Diploma

Associate's degree preferred

Job description

This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referralsources and customers while abiding by the processes and procedures set forth by Leadership.

JOB FUNCTIONS

• Supervision of staff


• Training of all Customer Service staff


• Monitors the flow of orders to and from the Customer Service Department


• Handles escalated situations with patients/customers or Referral Sources


• Processing of payroll for the department


• Recruitment, hiring, discipline, and supervision of the department


• Evaluations of the Customer Service Department


• Monitoring the number of incoming phone calls to determine if support is necessary


• Evaluation and recommendation of process improvement for the department

Qualifications.

Education

• High SchoolDiploma or General Education Degree (GED) Required


• Associate'sDegreePreferred

Work Experience

• 3-5 years of experience in healthcare Preferred


• Previous Supervisory experience Preferred

Knowledge, Skills, and Abilities

• read and analyze documents such as prescriptions, chart notes, etc.


• prioritize and plan activities for subordinates and delegate appropriately


• multitasking


• follow up on outstanding projects and tasks

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans