Manager, Client Srvcs Optigen

Lincare-085e31cd; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Lincare is seeking a capable leader to supervise Account Coordinators in the Jacksonville area, guiding referral account management and coordinating with the sales team to maximize patient services and business performance.

The role emphasizes directing training, maintaining professional standards, and implementing efficiency initiatives across the center while ensuring compliance with policy.

Qualifications

• Bachelor's Degree required.
• 5 years of customer service, call center, or related experience.
• 5 years of experience with Lincare or similar health care business managing insurance qualifications and documentation for respiratory services.
• 2 years of inside phone sales or outside sales experience; supervisor position preferred.
• Demonstrated history of meeting performance objectives.
• Build and maintain referral source relationships.

Responsibilities

• Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration.
• Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance.
• Focuses and maintains performance efforts of the team on current business goals.
• Works to ensure that the team is conducting their responsibilities in a professional and courteous manner.
• Serves as a knowledgeable and productive part of the managerial team.
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue.
• Oversees training of new reps assigned to the team and provides refresher training as needed.
• Conducts team member coaching and disciplinary actions according to policy.

Skills

Leadership

Coaching

Communication

Organization

Independent work

Healthcare knowledge

Education

Bachelor's Degree

Job description

This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers.

• Achievesindividual quality and productivity goals in accordance with established objectives
• Manages individual projectsand contributes to other operational initiatives outside of team responsibilities

Job Functions

• Provides guidance and leadership to Account Coordinators and assists with referral account management andsales team collaboration
• Key contributor in overseeing agent workload and ensuring patient management program is efficient andmaximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
• Serves as a knowledgeable and productive part of the managerial team
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole,including identifying opportunities for efficiency improvement and revenue
• Oversees training of new reps assigned to the team and provides refresher training as needed
• Conducts team member coaching and disciplinary actions according to policy

Qualifications.

Education

• Bachelor'sDegree,Required

Work Experience

• 5 years of customer service, call center, or related experience
• 5 years of experience with Lincare or similar health care business managing insurance
  qualifications and documentation for respiratory services
• 2 years of inside phone sales or outside sales experience
  • supervisor position,preferred
• Demonstrated history of meeting performance objectives
• build and maintain referral source relationships

Knowledge, Skills, and Abilities

• Proven leadership in coaching and developing effective teams
• Successful completion of all training requirements
• Work independently
• detail-oriented with excellent organization
• communicate independently with personable and effective writing and speaking
• Understanding of Lincare or similar company services and business systems
• Payor guidelines and insurance billing
• Excellent verbal communication is a must

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans