Manager, Client Services

NJI; Washington (District of Columbia); Hybrid; USD 60,000 - 90,000; Full time

Job summary

NJI is seeking an agency professional with client-facing experience to drive complex projects forward in a fast-paced environment. You will blend emotional intelligence, strategic thinking, and strong project management to deliver outstanding client experiences.

As a liaison between clients, partners, vendors and internal teams, you will develop strategic plans, creative concepts, and actionable recommendations, while strengthening cross-functional workflows and process discipline to keep

Qualifications

• 2+ years of client-facing agency experience in account management, communications, design, or creative services
• Ability to manage multiple projects, workflows, & competing deadlines
• Strong client communication, organizational, & problem-solving skills
• Experience developing strategic recommendations that meet client needs
• A team-first mindset, strong emotional intelligence, & a knack for creative solutions

Responsibilities

• Serve as a key liaison between clients, partners, vendors, & internal teams
• Develop strategic plans, creative concepts, & actionable recommendations
• Strengthen cross-functional workflows & project management processes

Skills

Client-facing agency experience

Account management

Communications

Design

Creative services

Multitasking

Problem-solving

Job description

The ideal candidate is an agency professional with client-facing experience & a knack for driving complex projects forward. You thrive in fast-paced environments, combining emotional intelligence, strategic thinking, & project management skills to deliver exceptional client experiences.

Responsibilities

• Serve as a key liaison between clients, partners, vendors, & internal teams
• Develop strategic plans, creative concepts, & actionable recommendations
• Strengthen cross-functional workflows & project management processes

Qualifications

• 2+ years of client-facing agency experience in account management, communications, design, or creative services
• Ability to manage multiple projects, workflows, & competing deadlines
• Strong client communication, organizational, & problem-solving skills
• Experience developing strategic recommendations that meet client needs
• A team-first mindset, strong emotional intelligence, & a knack for creative solutions

Note: This position requires frequent weekly in-office presence, with the flexibility to work from home on a hybrid schedule; applicants must be within the DMV.