Director, Client Services

NJI; Washington (District of Columbia); Hybrid; USD 120,000 - 180,000; Full time

Job summary

NJI is seeking a strategic client leader with deep agency experience in communications, marketing, and policy to guide high-impact assignments in the DMV region. You will build trusted client relationships, lead cross-functional teams, and translate complex challenges into clear strategies and exceptional work.

This role requires frequent weekly in-office presence with a hybrid schedule; you will mentor client services leaders, align objectives, budgets, and delivery, and identify opportunities

Qualifications

• Agency experience in client services or account management.
• Ability to lead complex client relationships and cross-functional teams.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience managing budgets, resources, and competing priorities.
• Understanding of the U.S. political, policy, communications, and marketing landscape.

Responsibilities

• Lead a diverse portfolio of client relationships and serve as a trusted strategic advisor.
• Guide complex, cross-functional projects from strategy through execution.
• Align clients and internal teams on objectives, expectations, budgets, and delivery.
• Mentor and develop client services leaders, fostering accountability and growth.
• Identify opportunities to strengthen client relationships, team efficiency, and quality of work.

Skills

Agency experience

Client services

Account management

Stakeholder management

Problem solving

Job description

The ideal candidate is a strategic client leader with deep agency experience and a strong understanding of communications, marketing, and the policy landscape. You excel at building trusted client relationships, guiding cross-functional teams, and translating complex challenges into clear strategies and exceptional work.

Responsibilities

• Lead a diverse portfolio of client relationships and serve as a trusted strategic advisor
• Guide complex, cross-functional projects from strategy through execution
• Align clients and internal teams on objectives, expectations, budgets, and delivery
• Mentor and develop client services leaders, fostering accountability and growth
• Identify opportunities to strengthen client relationships, team efficiency, and quality of work

Qualifications

• Agency experience in client services, account management, or a related field
• Proven ability to lead complex client relationships and cross-functional teams
• Strong communication, stakeholder management, and problem-solving skills
• Experience managing budgets, resources, and competing priorities
• Strong understanding of the U.S. political, policy, communications, and marketing landscape

Note: This position requires frequent weekly in-office presence, with the flexibility to work from home on a hybrid schedule; applicants must be within the DMV.