Senior Manager, Client Services

NJI; Washington (District of Columbia); Hybrid; USD 110,000 - 150,000; Full time

Job summary

NJI is seeking a seasoned project leader to guide complex initiatives from concept to completion. The ideal candidate thrives in fast-paced agency environments, balancing strategy, execution, and team mentorship to deliver NJI’s standard of excellence.

This role requires frequent weekly in-office presence in the DMV area with hybrid work options. You will lead cross-functional teams, manage client relationships, and ensure projects stay on time and within budget while upholding quality and

Qualifications

• PM experience in an agency or similar environment.
• Proven ability to lead complex projects, manage budgets, & allocate resources.
• Strong client and cross-functional communication skills.
• Experience coaching and guiding project teams toward strategic outcomes.
• Knowledge of U.S. policy and communications landscapes (a plus).

Responsibilities

• Lead execution of large-scale, multi-faceted projects.
• Serve as liaison between clients and internal divisions.
• Manage schedules, budgets, and resources with foresight.
• Implement processes that drive efficiency, collaboration and quality delivery.

Skills

Project management

Client liaison

Budget management

Cross-functional collaboration

Mentoring teams

Job description

The ideal candidate is a seasoned project leader with agency experience & a proven ability to guide complex initiatives from concept to completion. You thrive in fast-paced environments, balancing strategy, execution, & team mentorship while ensuring every project reflects NJI’s standard of excellence.

Responsibilities

• Lead execution of large-scale, multi-faceted projects across diverse accounts
• Serve as a key liaison between clients & internal divisions
• Manage schedules, budgets, & resources with foresight and accountability
• Implement processes that drive efficiency, collaboration, & quality delivery

Qualifications

• Project management experience in an agency or similar environment
• Proven ability to lead complex projects, manage budgets, & allocate resources
• Strong communication skills with clients, partners, & cross-functional teams
• Experience coaching & guiding project teams toward strategic outcomes
• Knowledge of U.S. policy & communications landscapes a plus

Note: This position requires frequent weekly in-office presence, with the flexibility to work from home on a hybrid schedule; applicants must be within the DMV.