Manager, Client Service, Creative

Kantar; Boston (MA); Hybrid; USD 79,000 - 132,000; Full time

Job summary

Kantar is seeking a Manager in Client Service, Creative to lead projects within the Health/Auto/Financial Services sectors. The role focuses on delivering high-quality insights and managing client relationships, requiring strong project management skills and experience in market research. Join a diverse team at Kantar, where your insights can shape the future of brands globally, all while enjoying a comprehensive benefits package.

Benefits

Medical plans with affordable coverage

401k with match

Tuition Reimbursement

Unlimited PTO

Qualifications

• 3+ years of professional experience in similar capacity.
• Prior project management experience required.
• Proficient in Microsoft Office and data management tools.

Responsibilities

• Lead creative projects for medium-low complexity accounts.
• Manage project financials and ensure job profitability.
• Develop and maintain timelines and quality of work products.

Skills

Project Management

Communication

Analytical Skills

Education

Bachelor’s degree in market research/marketing or related social science

Tools

Microsoft Office

Job description

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Job Details

Job Title: Manager, Client Service, Creative

Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk (Norwalk/NYC Preference)

Work Authorization: This role does not support work visa sponsorship now or in the future, hence candidate's requiring a work visa sponsorship, kindly excuse.

Overview: this role is for the Creative team in the Health/Auto/Financial Services, reporting to the VP of this team, Mike Griffin. The Health/Auto/Pharma vertical supports a wide mix of clients, including AbbVie, Kenvue, Capital One, Toyota, and Nissan.

Primary Objective

• Execution and Delivery of high-quality/high-impact insights and solutions across Health/Auto/Financial Services
  
  

Scope of Role

• Responsible for leading creative projects for medium-low complexity accounts/projects, while supporting higher complexity projects
• Understands creative capabilities, solutions, and analytic methods, and can explain them to clients and Kantar colleagues who are not part of creative team (Client Partners, Business Development, Brand Service Delivery teams, etc.).
• Lead KAP setup/link testing for medium-low complexity accounts/projects, support on higher-complexity
• Develop and maintain timelines and starting to be responsible for timeline and quality of work products
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines. Attention to detail is critical.
• Leads development of questionnaire, sample design and analytic plan for medium-low complexity accounts/projects, supports for high-complexity accounts/projects
• Leads data analysis and first report drafts for medium-low complexity projects, supports for high-complexity. Takes an active role in story building – can lead team through initial rounds of reporting, especially for medium-low complexity
• Has an active role managing project financials, including accurate pricing of studies, ensuring Purchase Orders are collected and studies booked in an efficient manner, and job profitability is as expected.
• Helps with presentation development
• Actively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team members
• Lead proactive identification and resolving of project issues as they arise (lower-medium complexity). Escalate issues on high-complexity projects to the proper channels
• Lead communication with KMP PMs on medium-lower complexity projects, support communication on higher-complexity projects. Observe and support communications with Operations (DP, DD, Coding)
• Strong team orientation
• Serve as a go-to for new team members who have questions
• Take ownership on building your own skills through training, asking questions and supporting team members
• When applicable, serve as scribe for new processes and protocols that may not have documentation
• Optimizes efficiency of delivery without sacrifice of quality
• Challenges the status quo, looks for opportunities to improve, automate, streamline processes
• Manages quality of work and works with internal departments and clients to achieve successful outcomes following solution and industry best practices
• Perform in-depth quality checks at various stages of the research to ensure accuracy
• Seeks to create an inclusive and positive environment and culture
• Attends ERG/social community meetings/activities
  
  

Essential Knowledge & Experience

• 3+ years of professional experience in similar capacity or MMR program graduate; market research experience with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
• Natural curiosity, a can-do attitude, driven and ability to take initiative
• Bachelor’s degree in market research/marketing or related social science and analytic disciplines
  
  

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO
  
  

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can

understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role in New York is $79,100 – $131,900 Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Location

New York, World Trade CenterUnited States of America

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Market Research

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