Manager, Client Service, Creative

Kantar Group; Town of Boston (NY); Hybrid; USD 79,000 - 132,000; Full time

Job summary

A leading company in market research is hiring a Manager for Client Service specializing in Creative projects across Health, Auto, and Financial Services. This hybrid role involves collaborating with various teams, managing project timelines, and ensuring the delivery of high-quality, impactful insights to a suite of notable clients. The ideal candidate will possess strong analytical skills and a passion for problem-solving while fostering an inclusive team environment.

Benefits

Comprehensive medical plans

Health Savings Account/FSA

Dental and vision benefits

Wellness program

401k with match

Unlimited PTO

Qualifications

• 3+ years of professional experience in similar capacity or MMR program graduate.
• Market research experience with exposure to quantitative methodologies.
• Proficient computer skills in Microsoft Office tools.

Responsibilities

• Execution and delivery of high-quality insights across sectors.
• Manage project financials, including accurate pricing and profitability.
• Lead development of questionnaires and analytic plans.

Skills

Project management

Time management

Communication

Attention to detail

Education

Bachelor’s degree in market research/marketing or related field

Tools

Microsoft Office

Job description

Location: Atlanta, Perimeter
View all locations Atlanta, Perimeter; Chicago, N. Green Street; Norwalk, Merritt; Boston, Huntington Ave; New York, World Trade Center
View less

Job Title: Manager, Client Service, Creative

Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk (Norwalk/NYC Preference)

Work Authorization: This role does not support work visa sponsorship now or in the future, hence candidate's requiring a work visa sponsorship, kindly excuse.

Overview: this role is for the Creative team in the Health/Auto/Financial Services, reporting to the VP of this team, Mike Griffin. The Health/Auto/Pharma vertical supports a wide mix of clients, including AbbVie, Kenvue, Capital One, Toyota, and Nissan.

Primary Objective

Execution and Delivery of high-quality/high-impact insights and solutions across Health/Auto/Financial Services

Scope of Role

Responsible for leading creative projects for medium-low complexity accounts/projects, while supporting higher complexity projects

Understands creative capabilities, solutions, and analytic methods, and can explain them to clients and Kantar colleagues who are not part of creative team (Client Partners, Business Development, Brand Service Delivery teams, etc.).

Lead KAP setup/link testing for medium-low complexity accounts/projects, support on higher-complexity

Develop and maintain timelines and starting to be responsible for timeline and quality of work products

Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines. Attention to detail is critical.

Leads development of questionnaire, sample design and analytic plan for medium-low complexity accounts/projects, supports for high-complexity accounts/projects

Leads data analysis and first report drafts for medium-low complexity projects, supports for high-complexity. Takes an active role in story building – can lead team through initial rounds of reporting, especially for medium-low complexity

Has an active role managing project financials, including accurate pricing of studies, ensuring Purchase Orders are collected and studies booked in an efficient manner, and job profitability is as expected.

Helps with presentation development

Actively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team members

Lead proactive identification and resolving of project issues as they arise (lower-medium complexity). Escalate issues on high-complexity projects to the proper channels

Lead communication with KMP PMs on medium-lower complexity projects, support communication on higher-complexity projects. Observe and support communications with Operations (DP, DD, Coding)

Strong team orientation

Serve as a go-to for new team members who have questions

Take ownership on building your own skills through training, asking questions and supporting team members

When applicable, serve as scribe for new processes and protocols that may not have documentation

Optimizes efficiency of delivery without sacrifice of quality

Challenges the status quo, looks for opportunities to improve, automate, streamline processes

Manages quality of work and works with internal departments and clients to achieve successful outcomes following solution and industry best practices

Perform in-depth quality checks at various stages of the research to ensure accuracy

Seeks to create an inclusive and positive environment and culture

Attends ERG/social community meetings/activities

3+ years of professional experience in similar capacity or MMR program graduate; market research experience with exposure to quantitative methodologies

Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience

Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)

Strong detail-orientation with ability to manage multiple work streams and among multiple teams

Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving

Natural curiosity, a can-do attitude, driven and ability to take initiative

Bachelor’s degree in market research/marketing or related social science and analytic disciplines

We provide a comprehensive, highly competitive benefits package, including

Medical plans with comprehensive, affordable coverage for a range of health services

Health Savings Account/FSA

Dental, Vision and benefits to cover unique healthcare needs

Wellness Program

401k with match

Unlimited PTO

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can

understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role in New York is $79,100 – $131,900 Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.