Manager, Client Relations – Streaming, Sports & Live Events

NBCUniversal; California; Hybrid; USD 90,000 - 100,000; Full time

Job summary

NBCUniversal seeks a Manager, Client Relations for Fandango to enhance e-commerce performance and manage client relationships. The ideal candidate will have a strong marketing background, excellent communication skills, and a passion for premium content. This hybrid role involves collaboration with various teams to achieve sales goals and support live events.

Benefits

Medical, dental and vision insurance

401(k)

Paid leave

Tuition reimbursement

Discounts and perks

Qualifications

• 2+ years of experience in Retail, Sales, and/or Marketing.
• Strong knowledge of boxing, wrestling, and soccer.
• Highly organized and detail-oriented professional.

Responsibilities

• Maintain day-to-day relationships with B2B clients.
• Establish merchandising plans to achieve sales goals.
• Coordinate with internal teams to produce marketing assets.

Skills

Communication

Problem-solving

Creativity

Organizational skills

Negotiation

Education

Bachelor's Degree in a related field

Job description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Fandango is looking for a Manager, Client Relations – Streaming, Sports & Live Events to manage and develop Fandango at Home Transactional Video on Demand to meet and exceed performance goals. The ideal candidate will possess a strong understanding of e-commerce marketing and experience in organizing or promoting live events. Strong communication skills are essential for effectively collaborating with external clients and cross-functional teams across Fandango, ensuring alignment and consistent progress toward shared objectives

Responsibilities Include, But Are Not Limited To

• Maintain day-to-day relationships with the merchandising and marketing teams at all Fandango-serviced B2B clients
• Establish merchandising plans to achieve sales goals for each B2B client, understanding their unique challenges and opportunities
• Work with internal creative team(s) to produce and deliver timely and innovative static and video marketing assets for all clients
• Maintain a visual calendar to keep all team members and executives apprised of weekly client-specific merchandising plans. Assist in communicating these plans to the Studio Relations team and our studio partners
• Coordinate with the Fandango at Home merchandising team to develop shared promotions across Fandango at Home and partners. Where needed, manage bespoke promotions (i.e. Rewards & loyalty programs, AVOD/free content, etc.)
• Support the Studio Relations team by reviewing content submissions and identifying strategic opportunities aligned with B2B client objectives
• Maintain internal documents with B2B client information (calendars, discounts, etc.)
• Onboard new partners by introducing key internal contacts and establishing best practices to ensure smooth and efficient operations
• Serve as the primary point of contact for external and internal partners, ensuring clear communication and seamless coordination
• Curate and manage merchandise displays on the website and apps to align with promotional strategies
• Collaborate with internal operations teams on asset deliveries and readiness for timely releases
• Assist partners in navigating the Fandango organization as needed, connecting them with key departments such as Ticketing, Marketing, Social, Content, PR, and Finance
• Provide strategic guidance and partnership to the rest of the Fandango at Home Merchant team
  
  

Qualifications

Basic Requirements:

• 2+ years of experience in Retail, Sales, and/or Marketing
• Possess excellent communication and problem-solving skills, with a proven ability to navigate complex challenges and deliver effective solutions
• Demonstrated ability to think creatively and drive innovative solutions
• Extensive knowledge of and strong passion for premium content, including Film, Television, and live sports/events
• Strong knowledge of boxing, wrestling, and soccer, including familiarity with key athletes and current trends; responsible for effectively communicating with partners about upcoming pay-per-view events and providing insightful context
• Highly organized and detail-oriented professional with strong follow-through skills and a proven ability to manage complex tasks efficiently
• Adept at task prioritization, multitasking, and adapting in fast-paced, dynamic environments
  
  

Desired Characteristics

• Bachelor's Degree in a related field (Film, Entertainment, Business, etc.)
• Entertainment industry experience, preferably with a focus on e-commerce
• Able to work independently while collaborating effectively within a team environment.
• Exceptional written, verbal, and presentation skills, with the ability to convey ideas clearly and persuasively
• Strong negotiation skills, with the ability to reach mutually beneficial agreements
• Skilled at collaborating with cross-functional teams to build consensus among internal partners and drive impactful results
  
  

Additional Job Requirements

• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• Must be willing to work in the Los Angeles, CA office.
• Must have the ability to travel domestically for business meetings, trainings, and team events.
  
  

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 – $100,000 (bonus eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.