Customer Success Manager, Enterprise - (Remote - California)

Jobgether; California (MO); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the automotive sector is seeking a Customer Success Manager to enhance enterprise customer engagement. This role involves managing strategic relationships, ensuring product adoption, and collaborating with cross-functional teams to maximize customer satisfaction. Ideal candidates will have a strong background in SaaS and excellent relationship-building skills.

Benefits

Competitive base salary with bonus opportunities

Medical, dental, vision, and life insurance

Flexible PTO policy and 11 paid holidays

401(k) plan available upon hire

Wellness reimbursement for gym memberships

Generous parental leave

Annual company offsite

Flexible remote work options

Qualifications

• 3+ years in a Customer Success or Experience role within a SaaS environment.
• Experience managing enterprise accounts.
• High emotional intelligence and strong communication skills.

Responsibilities

• Build and maintain relationships with enterprise-level clients.
• Conduct regular check-ins to ensure product engagement.
• Identify upselling and cross-selling opportunities.

Skills

Customer Success

Relationship Building

Communication

Emotional Intelligence

Problem Solving

Tools

Salesforce

Tableau

Vitally

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager, Enterprise in California.

We’re looking for a dedicated Customer Success Manager to lead enterprise customer engagement for a fast-growing SaaS company in the automotive sector. You’ll manage strategic relationships with corporate customers and franchise groups, ensuring they drive ongoing value from the platform. Acting as a trusted advisor, you’ll guide users through adoption, maximize product utilization, and identify growth opportunities. In this cross-functional role, you’ll partner with sales, product, and implementation teams to elevate customer outcomes and satisfaction. This is a dynamic position suited for someone who thrives in a fast-paced, collaborative environment and is passionate about customer success.

Accountabilities:

• Build and maintain strong relationships with enterprise-level clients, understanding their business needs and workflows
• Conduct regular check-ins and business reviews to ensure high product engagement, adoption, and customer satisfaction
• Identify and execute on opportunities for upselling and cross-selling in collaboration with the commercial team
• Act as the customer’s internal advocate, providing feedback to product and development teams
• Troubleshoot adoption blockers and provide tailored solutions to ensure long-term platform value
• Represent the company at client meetings, events, and trade shows as needed

• 3+ years of experience in a Customer Success or Customer Experience role within a SaaS environment
• Experience managing enterprise accounts and driving measurable customer outcomes
• Familiarity with tools such as Salesforce, Tableau, and Vitally
• High emotional intelligence with strong communication and relationship-building skills
• Self-motivated, adaptable, and eager to thrive in a fast-changing startup environment
• Automotive industry experience is a plus, but not required

• Competitive base salary with bonus opportunities and equity options
• Medical, dental, vision, and life insurance starting the first of the month after hire
• Short-term and long-term disability insurance
• Flexible PTO policy and 11 paid holidays
• 401(k) plan available upon hire
• Wellness reimbursement for gym memberships or wellness apps
• Generous parental leave
• Matching charitable donations and team volunteer opportunities
• Annual company offsite and flexible remote work options

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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