Manager, Client Experience (HR Technology, HRIS/HCM)

livingHR, Inc.; United States; Remote; USD 71,000 - 115,000; Full time

Job summary

livingHR, Inc. is a remote-first professional services work agency focused on HR-managed services and products. You will own HRIS/HCM across client environments and lead system configurations and integrations.

You'll optimize core HR processes, ensure compliance, and deliver dashboards to support workforce planning and OKRs while partnering with the People team to translate needs into system design.

Qualifications

• 5+ years administering and implementing HRIS/HCM systems.
• Experience consulting for clients in professional services or agencies.
• Hands-on HRIS and performance platform administration required.

Responsibilities

• Own HRIS/HCM system ownership and data integrity across platforms.
• Lead configurations for client HCM implementations and upgrades.
• Build automated workflows and integrations between HR systems.
• Ensure compliance with federal, state, and local laws.
• Provide HR data reporting and workforce insight dashboards.

Skills

HR Generalist

Client mgmt

HRIS/HCM

Data storytelling

Policy development

Employment law

Tools

HiBob

Dayforce

Rippling

Lattice

UKG

Paylocity

Workday

ADP

Job description

Position Details

Location: Remote (FL, CO, IL, MA, NH, RI, ME, CT, GA, SC, NC, TX, TN)

Type: Remote, Full-time

Work Model: Remote-first (Work from Where it Makes Sense – WfWiMS)

Compensation: $71,000-$115,000 plus incentives

Who We Are

the company is the remote-first, professional services "work agency" created to make work better. We partner with organizations to deliver human-centric, future-of-work-ready HR-managed services, professional services, and products. We believe in taking exceptional care of our people so they can deliver exceptional outcomes for clients, partners, and communities.

What You'll Do

Own and operate human resources for across industries and company sizes. In addition to providing HR support, this role will lead HRIS/HCM implementations for our clients. You'll be one of the internal experts on our clients' HR tech stack using systems such as HiBob, Lattice, Dayforce, Rippling, UKG, Paylocity Workday, and/or ADP), keeping platforms configured, integrated, compliant, and optimized.

Day-to-Day Responsibilities

HRIS/HCM System Ownership

Administer and maintain the core HRIS platform (e.g., HiBob, Dayforce, Rippling), including workflows, permissions, and data integrityAdminister performance and engagement platforms (e.g., Lattice) for goals, reviews, and feedback cyclesManage system integrations across HRIS, performance, payroll, benefits, and other downstream tools

Implementation & Optimization

Lead configurations for clients implementing new HCM systems to include leading change management, new module rollouts, and system upgradesBuild and maintain automated workflows to reduce manual HR adminPartner with People team leaders to translate process needs into system design

Data & Compliance

Own HR data integrity, reporting, and audit readiness across systemsEnsure HRIS practices meet federal, state, and local compliance requirementsDeliver dashboards and reporting that support workforce planning and OKRs

People Operations & Core HR

Optimize HR processes, policies, and systems for efficiency and compliance.Implement core HR practices: onboarding, employee relations, policy development.Advise on federal, state, and local employment law compliance.

What We Are Looking For

Core Competencies

Generalist across the company's focus areas (tech, payroll, innovation, people analytics, operations, people and culture), with strong data storytelling skills.Client and project management; owns relationships, deadlines, and delivery end to end.Facilitation; leads implementation workshops and stakeholder sessions with confidence.Innovation mindset; finds ways to scale work and improve processes.

Role Requirements

5+ years administering and implementing HRIS/HCM systemsHR Generalist or HRBP background with broad exposure across the employee lifecycleExperience working directly with clients in consulting, professional services, PEOs, or agenciesHands-on administrator experience with a core HRIS platform (e.g., HiBob, Dayforce and/or Rippling) requiredHands-on administrator experience with a performance/engagement platform (e.g., Lattice) requiredHRIS and/or performance platform certification strongly preferredStrong systems thinking with the ability to troubleshoot integrations independentlyExcellent communication, stakeholder management, and advisory skillsComfort operating in a lean, fast-scaling environment with high ownership expectations

What You Can Expect

the company engages contract consultants on a project-by-project basis. Engagement timing, scope, and duration vary based on client needs. Consultants may be considered for multiple Full-time or part-time opportunities over time as part of our long-term talent community.