Manager, Client Engagement | Remote, USA

Lensa; Fort Worth (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a Manager of Client Engagement to oversee a team dedicated to enhancing service experiences for clients in the managed services sector. This role involves leadership, reporting, KPI measurement, and ensuring project success through data-driven strategies. Applicants should have significant experience in professional services, demonstrating strong leadership and customer service skills, alongside opportunities for professional development in a diverse and inclusive environment.

Benefits

Opportunities for professional development

Remote work flexibility

Engagement in diversity and inclusion initiatives

Qualifications

• 8+ years in professional services and customer service leadership.
• Technical savvy is required.
• Experience in managed services and professional services is preferred.

Responsibilities

• Manage a team of Client Engagement Managers and Senior Managers.
• Enhance service experience through metrics and data-driven decision making.
• Lead operational planning and process improvement initiatives.

Skills

Excellent customer service

Leadership

Data-driven decision making

Communication

Education

Bachelor's degree

Master's degree

Tools

Reporting platform experience

Job description

Manager, Client Engagement | Remote, USA

The Manager of Client Engagement is a highly motivated self-starter responsible for managing a team of Client Engagement Managers and Senior Managers. The role focuses on enhancing the service experience for Optiv Managed Services clients through data-driven decision making, metrics, reporting, and proactive problem management. Key responsibilities include leading operational planning, client reporting, KPI measurement, staff management, and process improvement. The role also involves developing policies, mentoring staff, ensuring project delivery, and driving revenue growth through upselling and cross-selling. A strong leader with excellent customer service skills and experience in managed services and professional services is required.

Qualifications include a Bachelor’s degree (Master’s preferred), 8+ years in professional services and customer service leadership, technical savvy, reporting platform experience, and excellent communication skills. The position offers opportunities for professional development, remote work, and engagement in diversity and inclusion initiatives. Optiv is an equal opportunity employer committed to a diverse workplace.