Customer Success Manager

Kount; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

A leading company in financial services seeks a Customer Success Manager to enhance client experience and drive retention. The role involves collaboration with cross-functional teams, optimizing service delivery, and ensuring customer satisfaction. Candidates should have a strong background in sales and customer success, with excellent communication skills and the ability to manage complex relationships.

Benefits

Comprehensive compensation packages

401k matching

Paid time off

Organizational growth potential

Qualifications

• 5-7 years in management consulting, customer success, or related role.
• Experience with complex, multi-geographical customers.
• Proven ability to foster positive business relationships.

Responsibilities

• Drive customer advocacy and retention through experience optimization.
• Create success plans and monitor customer health.
• Partner with Account Executives for quarterly reviews.

Skills

Customer success processes

Communication

Project management

Problem solving

Customer advocacy

Education

Bachelor's degree in related discipline

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.

What you will do:

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience

• Act as the connecting thread for internal teams with the customer across the customer journey

• Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization

• Serve as a trusted adviser and advocate for clients

• Create customer success plan with each client

• Monitor and maintain customer health

• Educate clients on business value of solutions

• Aid customers in usage and value realization of solutions

• Partner with Account Executive(s) in preparing and conducting quarterly business reviews

• Drive customer advocacy within Equifax

• Utilize voice of the customer to inform product roadmaps

• Coordinate internal COE teams to benefit of customers

• Provide clients transparency on status of issues/requests

• Assist with resolution of customer support issues

What experience you need:

• Knowledge of customer success processes

• 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role

• Bachelor's degree in related discipline or equivalent experience

• Experience promoting value through the customer experience

• Experience working with complex, multi-divisional, multi-geographical customers

• Ability to create structure in ambiguous situations and design effective processes and creatively solve problems

• Experience working with cross-functional teams

What could set you apart:

• Exceptional ability to communicate and foster positive business relationships

• Ability to establish milestones and keep all team members on task; strong project management skills

• Self-driven and proactive

• Bias for action

#LI-Remote

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Missouri-Remote USA-Georgia-Remote, USA-Texas-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time