Customer Success Manager - Commercial

InMoment; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

InMoment is seeking a Customer Success Manager for their remote team. This role involves account management, customer engagement, and driving product adoption. Ideal candidates will have 2-4 years of experience in customer success, coupled with excellent communication skills and the ability to work in a fast-paced environment.

Benefits

Flexible work schedule and autonomy

Day off for your birthday

Unlimited PTO

Comprehensive health insurance with HSA and FSA options

Dental and vision coverage

401(k) with company match

Generous parental leave

Wellbeing programs and Employee Assistance Program

Supportive and inclusive work environment

Qualifications

• 2-4 years experience in customer success, enablement, program support, or account management.

Responsibilities

• Manage and renew a portfolio of mid-market and small market customers.
• Drive product adoption through proactive engagement.
• Conduct business reviews and strategy sessions.

Skills

Excellent written skills

Excellent verbal skills

Presentation skills

Collaboration skills

Job description

Customer Success Manager - Commercial

Application Deadline: 27 June 2025

Department: Customer Success

Employment Type: Full Time

Location: Remote, USA

Description

YOUR OPPORTUNITY

As a Commercial Customer Success Manager, you'll serve as a blend of account management,
product enablement, and customer support. Your responsibilities include managing
and driving engagement with our customers, conducting business reviews, and
renewing/expanding customer contracts. We pride ourselves on providing friendly, patient,
and concise guidance to optimize our customer’s success. Ideal candidates have 2-4 years
of experience in customer success, enablement, program support, or account management.

WHO WE ARE

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers an opportunity to make an impact. We are dedicated to improving experiences and helping businesses take action through an integrated CX approach:

• Integrating the voice of the customer across all touchpoints.
• Leveraging AI-powered insights to eliminate data silos.
• Using CX technology to prioritize actions and inform decisions.

We help clients achieve better business results and Experience Improvement (XI) with our CX analytics & action solutions.

WHO YOU ARE

• Excellent written, verbal, and presentation skills
• Ability to work in a fast-paced environment
• Outstanding collaboration skills
• 2-4 years experience in customer success, enablement, program support, or account management

WHAT YOU'LL DO

• Manage and renew a portfolio of mid-market and small market customers
• Drive product adoption through proactive engagement and thought leadership
• Conduct business reviews and strategy sessions
• Manage implementations within your portfolio
• Provide troubleshooting support
• Demo products to clients
• Identify customer needs and align them with our products/services

WHAT YOU'LL GAIN

• Flexible work schedule and autonomy
• Day off for your birthday
• Unlimited PTO
• Comprehensive health insurance with HSA and FSA options
• Dental and vision coverage
• 401(k) with company match and financial planning
• Generous parental leave
• Legal, ID theft, disability, and life insurance
• Wellbeing programs and Employee Assistance Program
• Supportive and inclusive work environment
• Employee rewards and referral programs

InMoment values inclusion and diversity, fostering a culture that reflects our communities and encourages diverse perspectives.