Manager, Client Data Support

Allied Solutions, LLC; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

100% company-paid life and disability coverage

401(k) options with company match

Three weeks paid time off after one year

Job summary

Allied Solutions, LLC is seeking a Manager of Client Data Support responsible for overseeing the implementation of insurance monitoring programs and managing the IT service desk. The role involves ensuring a positive customer experience and leading staff to meet service levels.

Qualified candidates should have a bachelor's degree in Technology or a related field, with 5-7 years of relevant experience including 2 years in a leadership position. Benefits include medical insurance and a 401(k) plan with matching.

Qualifications

• 5-7 years of relevant work experience in a similar role.
• 2 years of leadership experience.
• Proven understanding of ETL processes.

Responsibilities

• Manage processes for data file mappings and client configurations.
• Lead training sessions and staff meetings.
• Monitor service levels and employee performance.
• Provide project updates to stakeholders.

Skills

Leadership

Process Management

ETL tools experience

IT Service Management knowledge

Education

Bachelor's degree in Technology or related field

Job description

The Manager of Client Data Support ensures through the leadership of the department staff and collaboration with other divisions and departments the successful implementation of new insurance monitoring programs for financial institutions as well as client data processor conversions, mergers, or acquisitions. This individual plays an integral role in delivering a positive customer experience to our new financial institution clients and the potential of an expanded product partnership. This individual oversees the IT service desk as it relates to the ongoing maintenance and requirements changes for existing clients and their inbound and outbound data.

Responsibilities

Process/Procedures/Controls (35%)

• Manage the processes, procedures, and other controls for the creation and maintenance of data file mappings / transformations.
• Manage the processes, procedures, and other controls for client configurations within Allied’s insurance monitoring system (UniTrac).
• Manage the processes, procedures, and other controls for service desk ticket responses and resolutions.

Collaboration (20%)

• Exercises working knowledge of system capabilities and related workflow management.
• Collaborate with the 2nd VP, IT to improve process efficiency and staffing needs.
• Attend and/or lead kick-off meetings, project meetings, and other ad-hoc meetings.
• Regularly provide status updates to stakeholders.
• Train additional team members, as necessary.

Leadership (35%)

• Conduct regular staff meetings and trainings for employees with a focus on their development.
• Take timely action with client concerns and internal questions.
• Monitor and consistently meet established service levels through process and employee management.
• Provide input on project decisions related to timelines, feasibility, and other relevant aspects, working with team leads to ensure work is completed in a timely manner for project deadlines to be met.
• Develop policies and procedures to ensure the department operates effectively and reliably.

Technical Support (10%)

• As needed, provide direct support and guidance with regards to data file mappings for new client/product implementations and business rule configurations.

Qualifications

• Bachelors’ degree, or equivalent combination of education and experience, required. Field of Study: Technology, Collaboration/Communication.
• 5 – 7 years related work experience.
• 2 years leadership experience.
• Understanding of ETL and experience with ETL tools.
• Understanding and knowledge of IT service management (ITSM) and the Information Technology Infrastructure Library (ITIL).

Benefits

• Medical, dental and vision insurance coverage.
• 100% company-paid life and disability coverage.
• 401(k) options with company match.
• Three weeks paid time off by the end of the first year.
• Additional benefits not listed.

Equal Employment Opportunity

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.