Client Data & IT Services Manager

Allied Solutions LLC; Town of Carmel (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Job summary

Allied Solutions LLC is seeking a Manager of Client Data Support to lead the department in delivering successful insurance monitoring programs for financial institutions and client data processing.

The role oversees the IT service desk, data mappings, client configurations in UniTrac, and collaboration with divisions to ensure a high-quality customer experience for new and existing financial institution clients.

Qualifications

• Bachelor's degree or equivalent required.
• 5–7 years related work experience.
• 2 years leadership experience.
• Understanding of ETL and ETL tools.
• Understanding ITSM and ITIL.

Responsibilities

• Lead management of processes, procedures, and controls for data mapping/transformation.
• Oversee client configurations within Allied’s insurance monitoring system (UniTrac).
• Manage service desk ticket responses and resolutions to meet SLAs.
• Collaborate with IT leadership to improve process efficiency and staffing.

Skills

ETL familiarity

Leadership

ITIL

ITSM

Education

Bachelor's degree in technology or related

Tools

UniTrac

Job description

Allied Solutions LLC is seeking a Manager of Client Data Support to lead the department in delivering successful insurance monitoring programs for financial institutions and client data processing.

The role oversees the IT service desk, data mappings, client configurations in UniTrac, and collaboration with divisions to ensure a high-quality customer experience for new and existing financial institution clients.