Manager, Client Data Support

Allied Solutions LLC; Town of Carmel (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Job summary

Allied Solutions LLC is seeking a Manager of Client Data Support to lead the department in delivering successful insurance monitoring programs for financial institutions and client data processing.

The role oversees the IT service desk, data mappings, client configurations in UniTrac, and collaboration with divisions to ensure a high-quality customer experience for new and existing financial institution clients.

Qualifications

• Bachelor's degree or equivalent required.
• 5–7 years related work experience.
• 2 years leadership experience.
• Understanding of ETL and ETL tools.
• Understanding ITSM and ITIL.

Responsibilities

• Lead management of processes, procedures, and controls for data mapping/transformation.
• Oversee client configurations within Allied’s insurance monitoring system (UniTrac).
• Manage service desk ticket responses and resolutions to meet SLAs.
• Collaborate with IT leadership to improve process efficiency and staffing.

Skills

ETL familiarity

Leadership

ITIL

ITSM

Education

Bachelor's degree in technology or related

Tools

UniTrac

Job description

The Manager of Client Data Support ensures, through the leadership of the department staff and collaboration with other divisions and departments, the successful implementation of new insurance monitoring programs for financial institutions as well as client data processor conversions, mergers, or acquisitions. This Individual plays an integral role in delivering a positive customer experience to our new financial institution clients and the potential of an expanded product partnership. This individual oversees the IT service desk as it relates to the ongoing maintenance and requirements changes for existing clients and their inbound and outbound data.

Job Duties and Responsibilities:

Management of Process/Procedures/Controls (35%)

• Utilizing all available tools and resources, monitors workflow to ensure a quality experience that meets or exceeds the expectations of clients and Allied personnel.
• Manage the processes, procedures, and other controls for the creation and maintenance of data file mappings / transformations.
• Manage the processes, procedures, and other controls for client configurations within Allied’s insurance monitoring system (UniTrac).
• Manage the processes, procedures, and other controls for service desk ticket responses and resolutions

Collaboration (20%)

• Exercises working knowledge of system capabilities and related workflow management.
• Collaborate with the 2nd VP, IT to improve process efficiency and staffing needs
• Attend and/or lead kick-off meetings, project meetings, and other ad-hoc meetings
• Regularly provide status updates to stake holders
• Train additional team members, as necessary

Leadership (35%)

• Conduct regular staff meetings and trainings for employees with a focus on their development
• Ability to take timely action with client concerns and internal questions
• Monitor and consistently meet established service levels through process and employee management
• Provide input on project decisions related to timelines, feasibility, and other relevant working with team leads to make sure work is completed in timely manner for project deadlines to be met
• Develop policies and procedures to ensure that the department operates effectively and reliably

Technical Support (10%)

• As needed, provide direct support and guidance with regards to data file mappings for new client / product implementations and business rule configurations.

Qualifications (Education, Experience, Certifications & KSA):

• Bachelors’ degree, or equivalent combination of education and experience, required. Field of Study: Technology, Collaboration/Communication
• 5 – 7 years related work experience
• 2 years leadership experience
• Required: Understanding of ETL and experience with ETL tools
• Required: Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

• Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To view our privacy statement click here

To view our terms and conditions click here