Manager, Application Services

Allied Solutions, LLC; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

100% company-paid life and disability coverage

401k options with company match

Three weeks PTO by the end of the first year

Job summary

Allied Solutions, LLC is seeking an experienced Application Manager to oversee day-to-day operations, ensuring effective application management and customer satisfaction. The role includes managing teams, guiding projects throughout the application life cycle, and improving system support through analytics.

The ideal candidate should have extensive experience in technical operations and strong communication skills. Benefits include medical insurance, life coverage, and 401k options.

Qualifications

• 5+ years of experience managing people.
• 5+ years in technical operations roles.
• Proven personnel management experience preferred.

Responsibilities

• Establish standards, goals, and reporting for Application Management.
• Manage Operations Team with coaching and training responsibilities.
• Handle Application Life Cycle Support with minimal user interruption.

Skills

Critical thinking

Data analytics

Strong organizational skills

Excellent communication skills

Troubleshooting

Education

Bachelor’s degree

Job description

Responsibilities

30% Application Management

Using industry methodologies such as ITSM, Product Management, Customer Success and Agile: establish the standards, goals and reporting required to provide oversight for day‑to‑day, release, tech support, and launch activities. Ensure all tasks are performed effectively, on time, and to expected standards. Develop proficiency and understanding around applications to evaluate complex issues and provide recommendations for solutions along with a solid plan to execute. The AM Manager ensures the team provides best‑in‑class customer service resulting in internal and external client satisfaction, optimal system use and function, and positioning Application Management and the management team as trusted advisors for technology projects.

20% Manages Operations Team

Responsible for all management activities such as coaching and training, resolving personnel issues within the scope of authority in adherence with company policy, as well as setting and managing performance goals. Resulting in a team that can perform their duties effectively, in a positive environment and are provided opportunities for growth to maintain employee satisfaction.

25% Application Life Cycle Support

Work with the Application Management Director or independently to manage all aspects of projects relating to any step in the application life cycle. Provide direction to project/ product team (including internal, partners and vendor teams). Provide consultation as needed to internal business areas. Manage releases, outages, enhancements, and launches that progress effectively with minimal user interruption and to the satisfaction of users. Create and utilize data analytics to understand and improve system support and optimize usage and adoption. Create and execute continuous improvement initiatives that address technical debt, systm issues, and lessens support costs.

15% Marketing, Communication, and Training

Work with Marketing, Sales Development and Application Management team to create a comprehensive marketing and communication plan that provides for regular reviews of collateral and training programs, as well as a detailed understanding of users’ needs. Resulting in polished, on‑target, and timely communication and marketing collateral that are responsive to user needs and are available for all supported applications.

5% Integrations and Vendor Partnerships

Manage partnerships with integration partners during projects and on‑going throughout the integration life cycle including the resolution of issues. Partner with Enterprise Technology Integration division to ensure business relationships with vendors and partners that create advantageous working partnerships and provide Allied clients with meaningful partnerships that create user adoption and customer satisfaction for both Allied and our partners.

5% Other Duties as Assigned

Other duties as assigned.

Qualifications

• Bachelor’s degree
• 5+ years of experience managing people
• 5+ years in technical operations roles
• Proven personnel management experience (preferred)
• Proven experience and understanding of SDLC, ITSM, and Product Management
• Critical thinking skills to generate recommendations for improvements
• Create and execute launch, adoption, and product success plans
• Ability to manage system iterations during the planning, building, and execution phases
• Strong organizational skills to prioritize and coordinate multiple system iterations
• Excellent written, oral, interpersonal, and listening skills are essential
• Strong documentation skills
• Ability to troubleshoot problems and/or issues; strong ability to deal with problems involving several variables in non‑standardized situations
• Ability to effectively and professionally present information and ideas in user‑friendly, non‑technical language in one‑on‑one and small group settings
• Data analytics skills and ability to derive action steps from data
• Knowledge of financial services products and services, a plus
• Strong understanding of the organization’s goals and objectives

Benefits

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company‑paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

Equal Employment Opportunity

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.