Manager, Channel Operations - Remote

Emergent Biosolutions; Gaithersburg (MD); Remote; USD 117,000 - 143,000; Full time

Job summary

Join a forward-thinking company as a North American Channel Operations Manager, where you will oversee the contract lifecycle and drive the Quote to Cash process across a diverse product portfolio. This role is pivotal in managing daily operations, collaborating with cross-functional teams, and enhancing customer relationships. You will lead initiatives to optimize processes and ensure compliance with regulations, all while contributing to impactful public health solutions. If you are passionate about making a difference and thrive in dynamic environments, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Merit increases

Bonuses

Stock options

Qualifications

• Minimum 5 years in contracts management and sales operations.
• Leadership experience preferred, with government and domestic contracts.

Responsibilities

• Oversee contract lifecycle and facilitate Quote to Cash process.
• Manage daily administration of Salesforce.com and reporting mechanisms.

Skills

Salesforce.com

Negotiation

Communication

Analytical Skills

Team Leadership

Project Management

Education

Bachelor's degree in Business

Advanced degree or certification

Tools

Salesforce.com

Job description

We go where others won't, taking on some of the biggest public health challenges to protect and enhance millions of lives, and create a better, more secure world. Here, you will join passionate professionals who advance their scientific, technical, and professional skills to develop products designed to protect and enhance life.

JOB SUMMARY

The North American Channel Operations Manager is responsible for overseeing the entire contract lifecycle and facilitating the Quote to Cash process across the diverse MCM product portfolio in the NA region. The individual will play a vital role in managing daily operational processes, including key government partner/customer communication, facilitation of quote/procurement initiatives, contract management, and cross-functional collaboration across the MCM business. The Manager will lead cross-functional teams, administer Third Party Diligence activities (including onboarding and renewal diligence requirements), perform ad hoc forecasting, sales reporting, analytics, and identify, develop, and implement Global Sales Operations process improvements.

ESSENTIAL FUNCTIONS

• Quote to Cash Process: Facilitate and own the process across the MCM product portfolio, ensuring seamless execution from quote generation to revenue recognition.
• CRM System Management: Manage daily administration of Salesforce.com (CRM), including process development, and maintenance of accounts, contracts, and opportunities.
• Reporting and Forecasting: Develop and manage reporting mechanisms to support various requirements, including executive reporting, forecasting, supply chain/demand planning, finance, and internal audits (SOX compliance).
• Contract Lifecycle Management: Oversee the entire contract lifecycle, including proposals, awards, change orders, and modifications for complex contracts.
• RFI/RFQ Management: Assist the International Contracts team with RFIs and RFQs, working closely with the Quote Review Team.
• Project Management: Manage projects during the Contract development, RFP, and Tender process, ensuring timely and compliant submissions.
• Contractual Liaison: Serve as the primary contact for internal stakeholders and act as an operational liaison to customers regarding contractual issues and negotiations.
• Customer Feedback and Strategy: Collect and analyze customer feedback to support growth strategies.
• Contract Administration: Maintain contract files and databases, including correspondence, research, and proposals.
• Risk Management: Draft contracts and recommend terms to minimize risk and maximize profitability.
• New Business Initiatives: Support large and complex initiatives, reviewing solicitations and leading proposal preparations.
• Regulatory Compliance: Ensure compliance with FAR/HHSAR/DFARS and other regulations, monitoring contracts for corrective actions.
• Process Improvement: Develop and implement practices, policies, and procedures to improve efficiency.
• Business Strategy Alignment: Understand and align with the company's overall business strategy, including financial and analytical issues.

MINIMUM EDUCATION, EXPERIENCE, SKILLS

Qualifications:

• Education: Bachelor's degree in Business, Law, or related field; advanced degree or certification is a plus.
• Experience: Minimum 5 years in contracts management and sales operations, with government and domestic contracts experience. Leadership experience preferred.
• Skills: Proficiency in Salesforce.com, negotiation, communication, analytical skills, team leadership, and project management.

Preferred Qualifications:

• Experience with US Government and International contracts, and Sales Operations.
• Knowledge of SOX compliance and FCPA regulations.

U.S. Base Pay Ranges and Benefits

The estimated annual base salary ranges from $117,500 to $142,100. Salary depends on education, experience, skills, and geographic location. Additional incentive compensation may include merit increases, bonuses, and stock options.

Emergent offers a comprehensive benefits package. More information can be found at this link. Eligibility for benefits is governed by plan documents and policies.

If selected for an interview, you may discuss compensation and benefits with a Human Resources Partner.

Additional Information

Physical/mental demands and work environment characteristics are available upon request. Reasonable accommodations can be made for individuals with disabilities.

Emergent BioSolutions is an Equal Opportunity/Affirmative Action Employer that values diversity and does not discriminate based on race, color, creed, religion, sex, gender, age, national origin, disability, veteran status, or other protected characteristics.

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