Manager, Cell Phone Office

Brigham Young University; Provo (UT); On-site; USD 66,000 - 85,000; Full time

Benefits offered by this job

401k

Excellent medical/dental benefits

Tuition benefits for employees and/ or

Family

Paid holidays and vacation

Employee assistance program

Free parking

Job summary

Brigham Young University is seeking a Cell Phone Office Manager to oversee the BYU Cell Phone Office. You will lead a high-volume customer service operation, supervise student employees, and manage billing and vendor relationships to ensure exceptional service for faculty, staff, alumni, and program participants.

The role requires leadership experience, strong communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Two years of leadership experience in retail, technology, customer service, or a related field.
• 3+ years’ experience in telecommunications field.
• Excellent customer service and interpersonal skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong teamwork and collaboration skills.

Responsibilities

• Lead the daily operations of the Cell Phone Office and supervise a team of student employees.
• Recruit, hire, train, schedule, and mentor student staff.
• Facilitate ongoing training and support a collaborative, customer-focused office environment.
• Manage monthly billing processes and educate customers on billing procedures.
• Support payment collection efforts and ensure compliance with account requirements.
• Build and maintain relationships with wireless carrier representatives to resolve account issues.

Skills

Leadership

Customer service

Telecommunications

Teamwork

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Why Work at BYUAs the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it an inspiring place to work.Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.Cell Phone Office ManagerThe Cell Phone Office Manager oversees the daily operations of the BYU Cell Phone Office and supports the strategic growth of the university's corporate cell phone program. This position leads a high-volume customer service operation, supervises student employees, manages billing and vendor relationships, and ensures exceptional customer experience for faculty, staff, alumni, and other program participants.What you'll do in this position:Lead the daily operations of the Cell Phone Office and supervise a team of student employeesRecruit, hire, train, schedule, and mentor student staffFacilitate ongoing training and support a collaborative, customer-focused office environmentManage monthly billing processes, resolve billing issues, and educate customers on billing proceduresSupport payment collection efforts and ensure compliance with account requirementsBuild and maintain relationships with wireless carrier representatives to resolve account issues and improve serviceManage and maintain carrier websites and internal customer management systemsProvide exceptional customer service through walk-in, phone, and email supportAssist in advancing the growth and success of BYU's corporate cell phone programWhat qualifies you for this role:RequiredA firm commitment to the mission of BYU.Two years of leadership experience in retail, technology, customer service, or a related field3+ years’ experience in telecommunications field.Strong leadership and supervisory skillsExcellent customer service and interpersonal skillsAbility to thrive in a fast-paced, high-volume environmentStrong teamwork and collaboration skillsPreferredBachelor's degreeExcellent verbal and written communication skillsExperience presenting information and training othersStrong organizational, time management, and delegation skillsProficiency with Microsoft Office SuiteAbility to work independently while collaborating effectively with othersAbility to maintain professionalism during challenging customer interactionsWhat we offer in return:In addition to our competitive pay structure, this position comes with fantastic benefits , including:401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annuallyEmployee assistance program, available to the employee and all members of their householdTuition benefits for employees and eligible family membersAccess to athletic facilitiesExcellent medical/dental benefitsShort/long-term disability benefitsPaid parental and maternity leaveWellness ProgramFree on-campus parkingFree UTA passes for employees, spouses, and qualified dependentsDiscounts at the BYU Store and for many events at BYUPay Grade: 52Typical Starting Pay: $65,500 - $84,500The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.Required Documents:All Staff positions require a resume.Refer to the Job Posting for any additional required documents.Brigham Young University is an equal opportunity employer, including disability and protected veteran status.Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!