Manager - Catering

Socket.dev; Delray Beach (FL); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Positive Work Environment

Competitive Pay

Health, Dental and Vision Insurance

401(k) Plan

Paid Time Off & Personal Days

20% Employee Discount

Job summary

Joseph’s Classic Market is seeking a Catering Manager to serve as the trusted lead for all catering inquiries, orders, and related services. The role emphasizes hospitality, accuracy, and timely fulfillment of each order while coordinating with kitchen and service teams.

You will train staff, supervise scheduling, and help drive seasonal menus and promotional catering packages in a fast-paced environment. A strong focus on guest satisfaction and professional communication is essential.

Qualifications

• Minimum of 2 years in catering, event management, or hospitality service.
• Leadership and team development experience.
• Proven ability to manage multiple orders and deadlines in a fast-paced environment.
• Professional phone etiquette and customer service skills.
• Basic computer skills (Excel, email, ordering software).
• Flexible availability including weekends, holidays, and evenings.

Responsibilities

• Catering & Order Management: be the lead contact for catering inquiries and orders; confirm menus, details, and pickup/delivery logistics; coordinate with kitchen, deli and bakery; ensure orders are accurate, presentable and fulfilled on time; maintain catering calendars, invoices and order logs; assist in building seasonal catering menus and promos.

Skills

Leadership

Guest services

Phone etiquette

Multi-tasking

Staff coaching

Attendance management

Performance feedback

Tools

Excel

Email

Ordering software

Job description

Do you enjoy creating memorable experiences and being the trusted point of contact for special events and celebrations?

At Joseph’s Classic Market, our Catering Manager plays a key role in bringing our food, service, and hospitality beyond the store. As a highly guest-facing leader, this role ensures every catering order is handled with care, professionalism, and attention to detail—from the first inquiry through pickup or delivery.

Growth & Learning at Joseph’s

At Joseph’s Classic Market, we believe in growing leaders from within As Catering Manager, you’ll continue developing your leadership, organizational, and guest service skills while gaining deeper insight into catering operations, event coordination, and cross-department collaboration. We support managers who are eager to learn, take ownership, and grow their careers alongside the business. Many of our senior leaders began in department-level roles, and we support managers who are motivated to grow, coach others, and advance their careers.

Key Responsibilities

• Catering & Order Management
  • Serve as the lead contact for all catering inquiries and orders
  • Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
  • Coordinate with kitchen, deli, and bakery departments for order preparation
  • Ensure catering orders are accurate, well-presented, and fulfilled on time
  • Maintain catering calendars, invoices, and order logs
  • Assist in building seasonal catering menus and promotional packages
• Guest Services & Phone Communication
  • Oversee the main phone line, ensuring all calls are answered promptly and professionally
  • Train staff to answer guest questions, transfer calls, and take messages accurately
  • Resolve guest issues, complaints, or refund requests quickly and professionally
  • Manage special requests, product inquiries, and order pickups
  • Serve as a key point of contact for VIP guests and regular customers
  • Support promotional events, tastings, and seasonal catering showcases
• Team Leadership & Training
  • Hire, train, and schedule staff involved in catering preparation and service
  • Coach team on hospitality, communication, and professionalism
  • Hold daily huddles to align team on priorities, specials, and service goals
  • Monitor department attendance and ensure associates adhere to scheduled shifts and company timekeeping policies, addressing any attendance or punctuality concerns promptly and consistently
  • Follow up on performance or attendance issues with proper documentation and corrective action when necessary, including disciplinary action forms, notes to file, and Performance Improvement Plans (PIPs) to support accountability and improvement within the department
  • Conduct performance evaluations and provide regular feedback
• Reporting & Communication
  • Submit weekly catering reports and customer feedback to Store Manager
  • Manage catering sales, deposits, and service fees
  • Communicate closely with all department managers to coordinate orders and service

Qualifications

• Minimum of 2 years in catering, event management, or hospitality service
• Leadership and team development experience
• Proven ability to manage multiple orders and deadlines in a fast-paced environment
• Professional phone etiquette and customer service skills
• Basic computer skills (Excel, email, ordering software)
• Flexible availability including weekends, holidays, and evenings

Physical & Work Environment

This role is performed in a fast-paced catering, food preparation, and service environment and includes frequent guest interaction, as well as regular phone and email communication. The Catering Manager is expected to stand for extended periods and may occasionally lift or carry catering trays, boxes, or packaged orders. Flexibility is required to support varying order volumes and service demands.

Why Join Joseph's Classic Market?

As Catering Manager, you will play a vital role in creating memorable experiences for guests through exceptional catering service. You’ll bring Joseph’s standard of excellence to every order, event, and customer interaction while collaborating with a team passionate about quality, hospitality, and teamwork. As a family-owned business, we value leaders who take pride in their work and enjoy making a meaningful impact on both guests and fellow team members.

Benefits Include:

• Positive Work Environment
• Competitive Pay
• Health, Dental and Vision Insurance
• 401(k) Plan
• Paid Time Off & Personal Days
• 20% Employee Discount

We’d love to tell you more.

If you have questions about the Catering Manager role, growth opportunities, or what it’s like to lead catering services at Joseph’s Classic Market, we encourage you to reach out. We’re always happy to share more about how you can grow, lead, and make an impact on our team.

As part of our hiring process, we ask all candidates to complete a brief Predictive Index (PI) assessment. This helps us understand your strengths and how you may thrive within our team.

You can complete the assessment here:

https://assessment.predictiveindex.com/bo/76ZK/DepartmentManager

Interview Process

At Joseph’s Classic Market, we utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process.

Employment Eligibility

Joseph’s Classic Market participates in E-Verify to confirm work authorization for all new employees. As part of the hiring process, employment eligibility will be verified through the U.S. Department of Homeland Security and the Social Security Administration.