Manager - Front-End & Catering

Joseph's Classic Market; Town of Florida (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Plan

Paid Time Off

20% Employee Discount

Bonus Programs for Management

Job summary

A retail grocery store in New York seeks a Front-End & Catering Manager to oversee guest experience and front-end operations. Key responsibilities include managing staff, ensuring smooth transactions, and handling catering orders. Ideal candidates should have strong leadership skills, 2+ years in customer service or management, and a passion for excellent hospitality. The position offers competitive pay and benefits including health insurance, a 401(k) plan, and employee discounts.

Qualifications

• Minimum 2 years in customer service or front-end management.
• Strong leadership and communication skills are essential.
• Experience in managing catering or event orders is a plus.
• Basic computer skills, including familiarity with POS registers.
• Ability to lift up to 25 lbs and stand for extended periods.

Responsibilities

• Supervise all front-end operations to ensure smooth processes.
• Lead guest services and ensure professional phone communication.
• Manage catering inquiries and coordinate order preparations.
• Monitor store standards and ensure exceptional customer service.

Skills

Customer service experience

Leadership skills

Communication skills

Catering management experience

POS experience

Tools

Excel

Ordering software

Job description

Manager - Front-End & Catering role at Joseph's Classic Market

Joseph's Classic Market provided pay range

This range is provided by Joseph's Classic Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Position: Front-End & Catering Manager

The Front End & Catering Manager is responsible for managing the guest experience at Joseph's Classic Market through leadership of the cashier team, guest services, catering orders, and phone communication. This role ensures smooth front-end operations, exceptional hospitality, and accurate, on-time catering fulfillment. As a key guest-facing leader, the manager fosters a welcoming, professional atmosphere for every visitor.

Key Responsibilities:

Front End Operations

• Supervise all front-end operations, including cashiers, baggers, and front desk staff
• Ensure accurate register procedures, cash handling, and transaction speed
• Monitor staffing levels to prevent long wait times at checkout
• Maintain a clean, well-organized checkout and customer service area
• Ensure proper functioning of POS systems and registers

Guest Services & Phone Communication

• Oversee the main phone line, ensuring all calls are answered promptly and professionally
• Train staff to answer guest questions, transfer calls, and take messages accurately
• Resolve guest issues, complaints, or refund requests quickly and professionally
• Manage special requests, product inquiries, and order pickups
• Serve as a key point of contact for VIP guests and regular customers

Catering & Order Management

• Serve as the lead contact for all catering inquiries and orders
• Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
• Coordinate with kitchen, deli, and bakery departments for order preparation
• Ensure catering orders are accurate, well-presented, and fulfilled on time
• Maintain catering calendars, invoices, and order logs
• Assist in building seasonal catering menus and promotional packages
• Hire, train, and schedule front-end associates and guest service staff
• Conduct cashier training on register use, policies, and customer engagement
• Coach team on hospitality, communication, and professionalism
• Hold daily huddles to align team on priorities, specials, and service goals
• Conduct performance evaluations and provide regular feedback

Customer Service & Store Standards

• Lead by example in delivering friendly, personalized service
• Support store events, tastings, and holiday rushes with front-end coordination
• Monitor cleanliness, dress code, and customer interaction standards
• Create a warm and welcoming environment from entrance to checkout

Reporting & Communication

• Monitor and report daily front-end sales, drawer over/shorts, and returns
• Manage gift card sales, catering deposits, and service fees
• Submit weekly catering reports and customer feedback to Store Manager
• Communicate closely with all department managers to coordinate orders and service

Qualifications:

• Minimum 2 years in customer service or front-end management, preferably in grocery or hospitality
• Strong leadership and communication skills
• Experience managing catering or event orders is a plus
• POS/register experience and basic computer skills (Excel, email, ordering software)
• Ability to stand for long periods and lift up to 25 lbs
• Available for flexible scheduling, including weekends and holidays

Working Conditions:

• Fast-paced front-end and service desk environment
• Regular interaction with guests and phone communication
• Standing for extended periods and occasional lifting of catering trays or packages

Why Join Joseph's Classic Market?

As Front End & Catering Manager, you are the first and last impression of the Joseph's experience. You'll lead a high-energy, guest-focused team and help bring the Joseph's standard of excellence to every transaction, order, and conversation.

Benefits Include:

• Competitive Pay
• Health, Dental and Vision Insurance
• 401(k) Plan
• Paid Time Off & Personal Days
• 20% Employee Discount
• Bonus Programs for Management

Interview Process
At Joseph’s Classic Market, we utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process.

Employment Eligibility
Joseph’s Classic Market participates in E-Verify to confirm work authorization for all new employees. As part of the hiring process, employment eligibility will be verified through the U.S. Department of Homeland Security and the Social Security Administration.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail Groceries