Manager, CareConnect

Jobtailor; Columbus (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

OhioHealth is seeking an IT leader to manage application stewardship and a cross-functional team in Columbus. You will direct IT-area operations, coordinate with clinical and business leaders, and oversee vendor-delivered outcomes while improving process efficiency.

You will also drive innovation, ensure security and risk controls, and provide production support across multiple applications with on-call coverage.

Qualifications

• Bachelor's degree required; field of study listed.
• 2 to 5 years of experience in IT or related roles.
• Ability to communicate complex information clearly verbally and in writing.
• Ability to collaborate with diverse teams in a fast-paced environment.
• Ability to coordinate activities with internal and external stakeholders.
• Ability to develop planning solutions for novel problems.
• Ability to function in a collaborative environment with analysts and experts.
• Knowledge of Agile, SDLC phases, and DevOps concepts.
• Knowledge of risk management and information security principles.

Responsibilities

• Report to the IT functional leader and lead people and processes.
• Manage outcomes delivered by third-party supplier vendors.
• Own relationships with internal OhioHealth customers and service lines.
• Develop tactical plans for multiple IT components/processes.
• Drive innovation by challenging norms and leveraging technology.
• Prioritize initiatives with clinical and business leaders.
• Operate applications with routine maintenance and updates.
• Provide 24x7 on-call support for assigned applications.
• Maintain best practices and Balanced Scorecard results.
• Facilitate deployment, education, activation, and production support
• Manage personnel selection, development, evaluation, and scheduling.
• Plan and monitor annual operating and capital budgets.
• Administer information-security risk management and disaster recovery.

Skills

Leadership

Communication

Collaboration

Stakeholder coordination

Problem solving

Creativity

Strategic roadmap development

Change management

Education

Bachelor's Degree in Computer Information Systems, Healthcare, Nursing, or related field

Master's degree preferred

Job description

• Report to the IT functional leader
• Lead and direct people and processes within a defined IT area
• Manage outcomes delivered by third-party supplier vendors
• Own relationships with internal customers within OhioHealth business units and service lines
• Manage daily operational activities and develop and implement tactical plans for multiple IT components/processes
• Drive innovation by challenging existing norms and leveraging technology
• Work with clinical and business leaders to prioritize initiatives aligned with OhioHealth and IS strategies
• Operate assigned applications through routine software and hardware maintenance
• Optimize applications through upgrades, patches, customizations, and management reporting
• Provide 24x7 on-call support for assigned applications
• Organize people, processes, and technology to achieve application-management results
• Maintain application-management best practices and measurable Balanced Scorecard results
• Facilitate development of new applications through requirements definition, design, operational modeling, and support-staff coordination
• Apply project-management and testing best practices
• Collaborate with customers, stakeholders, vendors, infrastructure staff, and process excellence teams
• Facilitate application deployment, education, activation, and production support
• Manage personnel selection, development, evaluation, counseling, and scheduling
• Motivate employees toward higher productivity and performance
• Plan, monitor, and control annual operating and capital budgets
• Manage materials, supplies, and departmental resources
• Administer safeguards for information assets, including access management, breach response, business continuity, disaster recovery, auditing, and information-security risk management

Requirements

• Bachelor's Degree required, or equivalent experience
• Field of study: Computer Information Systems, Healthcare, Nursing, or related field
• 2 to 5 years of experience
• Ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means
• Ability to support a diverse, unpredictable, challenging, and fast-paced work environment
• Ability to collaborate effectively with others
• Ability to coordinate activities with internal and external stakeholders
• Ability to develop or recommend planning solutions to problems and situations for which no precedent exists
• Ability to function in a collaborative environment, seeking continuous consultation with analysts and experts
• Ability to tailor technical and planning information to a customer's level of understanding
• Ability to assess and forecast manpower requirements
• Knowledge of risk management processes
• Knowledge of operational impacts of cybersecurity lapses
• Knowledge of accepted organization planning systems
• Knowledge of Agile, SDLC phases, and DevOps concepts
• Knowledge of key principles and patterns applicable to the focus area
• Knowledge of information security concepts, facilitating technologies, and methods
• Strong verbal and written communication skills
• Ability to relate compliance, technical, and nontechnical information to varied audiences
• Knowledge of strategic roadmap development
• Master's degree in a related field preferred
• Design thinking
• Curiosity and creativity
• Ability to function at tactical and operational levels
• Ability to work collaboratively in a highly matrixed environment
• Ability to drive people, process, and technology changes
• Proven record of effective leadership
• Subject matter expertise

Core Competencies

Demonstrates expertise in application management, project management, and risk management within IT environments, while effectively leading teams and collaborating with diverse stakeholders to drive innovation and operational excellence.

Highest-signal resume keywords

• Application Management
• Project Management
• Risk Management
• Agile Methodology
• Effective Leadership

Hard Skills

• Application Optimization
• Software Maintenance
• Requirements Definition
• Operational Modeling
• Budget Management
• Information Security
• Cybersecurity Knowledge
• SDLC Phases
• DevOps Concepts
• Strategic Roadmap Development

Soft Skills

• Effective Communication
• Collaboration
• Problem Solving
• Creativity
• Motivational Leadership

Industry Keywords

• Healthcare
• Information Systems
• IT Operations
• Vendor Management
• Business Continuity
• Disaster Recovery
• Compliance
• Stakeholder Coordination
• Matrixed Environment
• Balanced Scorecard