Manager CareConnect

Berger Health System; United States; Hybrid; USD 110,000 - 170,000; Full time

Job summary

OhioHealth is seeking an IT leader to direct a defined IT area, overseeing people, processes, and technology across the Revenue Cycle/Epic CareConnect portfolio. The role drives strategic initiatives, ensures service quality, and partners with clinical and business leaders to align IT with organizational goals.

The role emphasizes implementing standardized best practices, managing vendor relationships, and delivering measurable improvements in application performance and security in a fast-paced

Qualifications

• Bachelor's Degree or higher; IT/Healthcare field preferred.
• Experience leading IT teams and managing stakeholders.
• Knowledge of Epic CareConnect environment and application lifecycle.

Responsibilities

• Operates applications and manages routine maintenance, upgrades, patches, and reporting.
• Organizes people, processes, and technology to deliver IT services and maintain balanced scorecard metrics.
• Facilitates development of new applications based on business needs and provides deployment readiness.
• Directly manages HR activities within the area, including recruitment, development, and performance.
• Plans and controls annual operating and capital budgets for assigned applications.
• Implements controls for information security, incident response, and disaster recovery.

Skills

Communication

Stakeholder collaboration

Agile

DevOps

Risk management

Cybersecurity

Information security

Roadmap

Leadership

Budgeting

Project management

Education

Bachelor's Degree

Master’s Degree

Tools

Epic CareConnect

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary: Reports to IT functional leader, and is responsible for leading and directing both the people and the processes within a defined area in IT. Role may also be responsible for the management of outcomes delivered by third-party supplier vendors and for interacting with and owning the relationship with the internal customers within the business units and service lines at OhioHealth. Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Drives innovation throughout the organization by challenging existing norms, thinking differently, and understanding how technology can be leveraged. The advisor works directly with clinical and business leaders to prioritize initiatives to align with OhioHealth and IS strategies. This leader will oversee teams supporting OhioHealth's Revenue Cycle application portfolio within our Epic-based CareConnect environment.

Responsibilities And Duties

• 30% Operates applications as assigned by planning and executing routine maintenance of software and hardware; optimizes applications as assigned by planning and executing upgrades, patches, customizations, and management reporting. Adheres to internal policies / procedures for related processes e. g. , configuration management, change management, security management, service continuity management, incident management, problem management, etc. . Provides 2 4 x 7 on-call support for applications as assigned.
• 20% Organizes people, processes and technology to achieve results for application management as they related to I. S. Balanced Scorecard, includes: quality e. g. , application availability, compliance with ONCALL, incident turnaround times, etc. ; service e. g. , customer satisfaction, service level agreements, operating level agreements, etc. ; quality of work life e. g. , employee retention rate, employee opinion scores, employee development, etc. ; and financial performance e. g. , adherence to capital allocation and operating budgets, productivity measures, etc. . Maintains competency in best-practice application management for inclusion into processes resulting in measurable results on Balanced Scorecard.
• 20% Facilitates development of new applications as assigned based on application lifecycle standards, including: definition of requirements based on business needs of the organization; translation of requirements into design of application and operational model; and provision of application support staff to build and test applications and operational model in readiness for deployment. Adheres to standardized best practices for project management and testing at the unit, volume, and integration level. Collaborates with customers, stakeholders, vendors, internal infrastructure staff, process excellence, and others to achieve above.
• 10% : Facilitates deployment of applications as assigned with consideration for best practices in education, activation, and production support. Collaborates with customers, stakeholders, vendors, project management, and others to achieve above.
• 10% : Directly manages all human resource aspects of personnel management within assigned area including selection of new employees, initial and ongoing development, evaluation, counseling, scheduling, etc. Motivates employees to progressively higher levels of productivity and performance.
• 5% : Plans, monitors, and controls annual operating and capital budgets for assigned applications. Manages materials, supplies, and other resources necessary for departmental operations.
• 5% : Administers physical, procedural, and technical safeguards for protection, control and monitoring of information assets, including access management, staff education, responses to breaches, business continuity and information disaster recovery planning, auditing, and information security risk management for those applications assigned.

Minimum Qualifications

Bachelor's Degree (Required)

Additional Job Description: MINIMUM QUALIFICATIONS Bachelor's Degree OR Equivalent Experience Field of Study: Computer Information Systems Field of Study: Healthcare Field of Study: Nursing Field of Study: related field. Years of experience: 2 to 5

Specialized Knowledge

• Ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means.
• Ability to support a diverse, unpredictable, challenging, and fast-paced work environment.
• Ability to collaborate effectively with others.
• Ability to coordinate the activities with internal and external stakeholders.
• Ability to develop or recommend planning solutions to problems and situations for which no precedent exists.
• Ability to function in a collaborative environment, seeking continuous consultation with other analysts and experts - both internal and external to the organization—to leverage analytical and technical expertise.
• Ability to tailor, with guidance, technical and planning information to a customer’s level of understanding.
• Ability to assess and forecast manpower requirements to meet organizational objectives.
• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of specific operational impacts of cybersecurity lapses.
• Knowledge of accepted organization planning systems.
• Knowledge of software delivery methodologies such as Agile, and various phases of SDLC and familiarity with DevOps concepts that are critical to efficient operations.
• Knowledge of key principles, and patterns applicable to the focus area.
• Knowledge of information security concepts, facilitating technologies and methods.
• Strong verbal and written communication skills.
• Capable of relating compliance, technical and nontechnical information to varied audiences with impact.
• Knowledge and able to strategic roadmap

Desired Attributes

• Master’s Degree in Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, HealthCare, Nursing or Related Field
• Revenue Cycle experience within Epic
• Design thinker
• Curious & Creative
• Able to function in tactical and operational levels
• Strong communicator and collaborator
• Able to work collaboratively in a highly matrixed environment
• Ability to effectively drive people, process, and technology changes
• Proven record of effective leadership

Work Shift: Day

Scheduled Weekly Hours : 40

Join us! if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.

OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

WE Are Inspired to Do Our Best.

OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day.