Hotel Operations Specialist

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. (NCLH) is seeking a data-driven analyst to support the Hotel Operations team aboard our ships, focusing on Housekeeping, Guest Services, Laundry, Print Shop, and related hotel programs.

You will act as liaison with shipboard management, collect and analyze data, assist with budgets and capital purchases, track equipment and inventory, and help streamline workflows across the fleet.

Qualifications

• Bachelor’s degree in hospitality, business, or related field.
• Minimum 2 years of cruise ship or hotel management experience.
• Proficient in MS Office and data reporting tools.
• Strong analytical and communication skills.

Responsibilities

• Collect data and produce reports on housekeeping, guest services, laundry, and hotel programs.
• Coordinate with shipboard departments to ensure systems and tools availability.
• Track budgets, expenditures, and capital purchases across vessels.
• Prepare and analyze purchase orders, inventory levels, and product specs.
• Support capital project submissions and supplier coordination.
• Maintain documentation and ensure data integrity across fleets.

Skills

Analytical skills

Strong communication

Hotel operations knowledge

Budgeting & cost control

Multitasking & prioritization

Travel readiness

Education

Bachelor’s Degree

Tools

Microsoft Office

MXP

Freestyle Connect

AMOS

MAPS

Workfront

Adobe Acrobat

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

• Provide analytical and business management support to the Hotel Operations team in areas of Housekeeping, Guest Services, Laundry, Print Shop, and general hotel programs.


• Act as liaison with other departments and shipboard management as required by scope of projects to ensure that shipboard teams have the systems, equipment and tools available that they require.

POSITION RESPONSIBILITIES

• Assist with the data collection, using pivot tables to track and maintain equipment level reports with purchase dates as required by the Hotel team.


• This may include, but is not limited to laundry reports, budgeting analysis, slow moving hotel inventory, monitoring equipment levels, obsolete items, development of the Capital budget and product specs by ship.


• Assist with the review of the monthly OSO expenditures by vessel.


• Assist with the C-PAR submissions and assist the hotel team in collecting all details needed prior to submission.


• This includes track and oversee the process from submission to purchase and delivery of product / equipment.


• Assist Hotel Ops with the submissions of Capital Purchases in MXP or coordinate AMOS orders for fleet and follow up on delivery and payment issues.


• Assist and support the shipboard Hotel management by researching new ways to improve and organize the efficiency of workflows.


• Liaise between Hotel Operations and the shipboard heads of department for polling, reporting, and consolidating feedback on new initiatives and general information gathering.


• Consolidate details clearly and concisely and keep records of all inquiries and resolutions.


• Daily use of MXP for support of purchasing-related business needs.


• Assist the Hotel team with the creation of new products, SIN's (standard item numbers) and input or research of requisitions as required.


• Perform research and data entry required when new programs are developed or upgraded.


• Works closely with Purchasing to ensure information is accurate and activated, or inactivated, by vessel as per business requirements.


• Assist Operations with the sourcing of new items, works closely with Purchasing.


• Follow up on orders and their deliveries as necessary.


• Track, monitor, and document equipment needs throughout the fleet.


• This includes but is not limited to; cleaning equipment, laundry, print shop and hotel chemicals.


• Monitor online information regarding the Hotel Product and works with Marketing to update accordingly.


• Updates Marketing on revisions made to vessels regarding product changes in wet docks, drydocks, and refurbishments.


• Prepare and update spreadsheets documenting the vessels guest and crew capacities, stateroom/suite categories along with room numbers.


• Monitor and communicate updates for PBT documents as required to ensure consistency with the Hotel SOP’s and References in Waypoint.


• Collaborate with business owners in updating or applying current Marketing brand standards for their area regarding any branded collateral, form, reference materials etc)., to remain consistent in Waypoint.


• Support onboard printed collateral program in close collaboration with Marketing Brand Management to follow brand standards.


• Communicate frequently with onboard Linenkeepers regarding logistical and purchasing discrepancies.


• Perform other job-related functions as assigned.

DEGREE TYPE

• Bachelor’s Degree.

FIELD(S) OF STUDY

• Concentration in Hotel Management or an equivalent combination of relevant experience, education, training and skills.

EXPERIENCE

• Minimum of 2 years experience working on board cruise ships preferred, or minimum of 2 years working within a Hotel/Resort in a hotel management type role.

COMPETENCIES & SKILLS

• Must have intermediate working knowledge with Microsoft Office with emphasis on Word, Excel, PowerPoint, Outlook, MXP, Freestyle Connect, AMOS, Work Front, Adobe Acrobat, and MAPS.


• Must have excellent organizational and analytical skills.


• Must have excellent written and verbal communication skills to effectively communicate with shore side and shipboard team members.


• Ability to deal with multiple projects simultaneously and to make decisions to ensure timeliness, accuracy and data integrity.


• Strong knowledge of shipboard operations, protocol and procedures a plus.


• Must be able to travel onboard ships as necessary.


• Familiar with SMS and IDMS policies and procedures and updates any Hotel documents when necessary.


• Familiar with shipboard positions responsibilities within the Hotel and Guest Services Department, including the Concierge and Butler position.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

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Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.