Manager, Business Development & Engagement

aamc; Washington (District of Columbia); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid Work

Health & Wellness Coverage

Generous Time Off

403(b) retirement plan

Family & Care Support

Tuition reimbursement & development

Job summary

The Association of American Medical Colleges (AAMC) is hiring a Manager, Business Development & Engagement to lead customer engagement, account management, and growth for the CES portfolio across the U.S. The role partners with Product, Operations, Marketing, and Analytics to align insights with strategy, forecasting, and revenue opportunities.

You will oversee a team, drive territory plans, and help advance Careers in Medicine and VSLO initiatives, while shaping sponsorship, advertising, and

Responsibilities

• Sales Strategy Execution & Revenue Growth: implement CES strategies to acquire, retain, adopt, and grow revenue across CiM and VSLO products.
• Team Leadership & Territory Management: supervise client engagement and business development staff across territories and portfolios.
• Strategic Account Management & Customer Success: support institutional accounts, renewals, escalations, and expansion opportunities to maximize value.
• Market Development: develop conference, event, and outreach plans; monitor trends and opportunities to inform strategy.
• Sales Reporting, Advertising Support & Business Insights: oversee Salesforce usage, pipeline, forecasting, and reports.

Job description

Who We Are: The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance.

Benefits:

• Hybrid Work - Primarily remote roles with the ability to work across the U.S.
• Comprehensive Health & Wellness - Medical, dental, and vision coverage; wellness programs; and fitness reimbursement
• Generous Time Away - Paid time off, holidays, personal days, sick leave, paid parental leave and short‑and long‑term disability benefits.
• Retirement & Financial Well-Being - 403(b) retirement plan with generous employer contributions and financial planning resources
• Family & Care Support - Backup care for children, elders, and pets, plus resources for families with specialized needs
• Learning & Purpose: Tuition reimbursement, professional learning and development opportunities and the chance to advance a meaningful mission.

Additional information can be found on our website .

Why us, why now?

The Manager, Business Development & Engagement leads customer engagement, account management, and business development activities across the Career Exploration Services (CES) portfolio. The role is responsible for implementing sales and growth strategies that increase product adoption, customer retention, revenue generation, and market expansion for products including Careers in Medicine (CiM) and VSLO.

The Manager oversees a team of client engagement professionals responsible for assigned territories and customer portfolios while maintaining responsibility for forecasting, pipeline management, sales operations, conference strategy, and customer relationship management. Working closely with Product, Operations, Marketing, and Analytics teams, the Manager ensures customer insights and market intelligence inform business and product decisions.

How will you make an impact?

Sales Strategy Execution & Revenue Growth:

• Execute CES business development and sales strategies that support customer acquisition, retention, adoption, and revenue growth goals.
• Translate organizational growth objectives into territory plans, account priorities, sales activities, and measurable performance outcomes.
• Monitor sales performance and pipeline health, identifying opportunities and risks and implementing corrective actions as needed.
• Partner with leadership to develop annual revenue projections, growth forecasts, and market expansion strategies.
• Support growth of sponsorship, advertising, and partnership revenue opportunities across the CES portfolio.
• Develop territory strategies and customer segmentation approaches.
• Establish revenue targets and performance expectations.
• Monitor portfolio performance and adjust engagement strategies.
• Evaluate market opportunities and emerging customer needs.

Team Leadership & Territory Management:

• Supervise and develop a team of Client Engagement and Business Development staff responsible for assigned customer portfolios and geographic territories.
• Establish performance expectations, account priorities, and customer engagement standards.
• Provide coaching, mentoring, and professional development to ensure consistent execution of account management and sales practices.
• Monitor territory performance and resource allocation to maximize customer success and business growth opportunities.
• Conduct performance evaluations and support workforce planning activities.

Strategic Account Management & Customer Success:

• Oversee and provide guidance to support institutional accounts and strategic customer relationships.
• Support complex customer engagements, renewal discussions, escalations, and expansion opportunities.
• Ensure customers receive consistent, high-quality support that drives adoption, retention, and satisfaction.
• Review account plans, business reviews, customer success metrics, and engagement activities to maximize customer value.
• Identify emerging customer needs and opportunities that may influence future business or product investments.

Market Development:

• Develop and execute conference, event, and outreach strategies that increase awareness and adoption of CES products and services.
• Represent CES at industry conferences, constituent meetings, webinars, and stakeholder events.
• Monitor market trends, competitive activity, customer needs, and industry developments to inform strategic planning.
• Develop relationships with institutional leaders, advisors, specialty organizations, and external partners.

Sales Reporting, Advertising Support & Business Insights:

Oversee Salesforce utilization, account documentation, pipeline management, forecasting, and sales report