Manager, CES Operations

aamc; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid Work - Primarily remote roles

Comprehensive Health & Wellness

Generous Time Away

Retirement & Financial Well-Being

Family & Care Support

Learning & Purpose

Job summary

The Association of American Medical Colleges is seeking a Manager, CES Operations to lead the operational execution of Career Exploration Services programs. You will oversee staff, coordinate cross-functional initiatives, and translate strategic priorities into actionable plans and measurable outcomes.

Work will be conducted in a hybrid model with a focus on improving service delivery, customer satisfaction, and business performance.

Qualifications

• Bachelor's degree or higher in a related field or equivalent professional experience.
• 8-10 years of relevant work experience.
• 3-5 years of supervisory experience.

Responsibilities

• Develop and oversee operational plans, timelines, milestones, deliverables, and resources across multiple initiatives and annual cycles.
• Coordinate cross-functional activities to support program execution and ensure readiness for product releases and events.
• Oversee outreach plans, training programs, and user support resources across CES programs.
• Lead process improvement initiatives to increase efficiency, quality, scalability, and customer satisfaction.
• Provide coaching, feedback, mentoring, and performance management to team members.

Skills

Project management

Leadership

Operations management

Stakeholder management

Education

Bachelor's degree in Higher Education, Business Administration, Project Management or related field

Job description

Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance.

• Hybrid Work - Primarily remote roles with the ability to work across the U.S.


• Comprehensive Health & Wellness - Medical, dental, and vision coverage; wellness programs; and fitness reimbursement


• Generous Time Away - Paid time off, holidays, personal days, sick leave, paid parental leave and short‑and long‑term disability benefits.


• Retirement & Financial Well-Being - 403(b) retirement plan with generous employer contributions and financial planning resources


• Family & Care Support - Backup care for children, elders, and pets, plus resources for families with specialized needs


• Learning & Purpose: Tuition reimbursement, professional learning and development opportunities and the chance to advance a meaningful mission.

Additional information can be found on our website.

Why us, why now?

The Manager, CES Operations leads the operational execution of Career Exploration Services programs by overseeing business operations staff, coordinating cross-functional initiatives, and ensuring successful delivery of annual program cycles, operational priorities, and customer-facing activities. The role translates strategic priorities established by CES leadership into operational plans, resource assignments, performance expectations, and measurable outcomes.

Working closely with Product Management, Analytics, Communications, Customer Engagement, and other AAMC teams, the Manager establishes operational priorities, monitors performance, resolves escalated issues, and drives continuous improvement initiatives that enhance service delivery, operational effectiveness, and customer satisfaction.

How will you make an impact?

Operational Leadership & Program Execution

• Develop and oversee project plans, workstreams, timelines, milestones, deliverables, and resource requirements across multiple initiatives and annual business cycles.


• Translate organizational priorities into actionable operational plans, timelines, deliverables, and team assignments.


• Monitor execution progress, identify risks and dependencies, and implement mitigation strategies.


• Ensure operational readiness for product releases, annual milestones, customer-facing events, and business‑critical activities.


• Coordinate cross-functional activities to support successful program execution.


• Ensure operational policies, procedures, training materials, and documentation remain accurate and effective.

Stakeholder Engagement & Customer Support Oversight

• Serve as the operational escalation point for complex customer, stakeholder, and business issues.


• Maintain strong relationships with internal and external partners to support successful program delivery.


• Oversee engagement activities with advisory groups and affinity groups.


• Represent CES programs in meetings, webinars, conferences, and stakeholder forums.

Outreach, Training & Knowledge Management Oversight

• Oversee outreach plans, communication activities, training programs, and user support resources across CES programs.


• Oversee operational readiness activities related to product releases, seasonal cycles, customer communications, and organizational initiatives.


• Support development of customer education and engagement strategies that improve product adoption and effective use.


• Promote knowledge sharing, documentation standards, and business continuity practices across CES operations.

Process Improvement & Operational Excellence

• Establish operational metrics and monitor performance indicators.


• Review operational data, customer feedback, and service trends to identify improvement opportunities.


• Lead process improvement initiatives that increase efficiency, quality, scalability, and customer satisfaction.


• Support operational forecasting, capacity planning, and business continuity efforts.

Team Leadership

• Establishes performance expectations, priorities, and development goals aligned with CES objectives.


• Provides coaching, feedback, mentoring, and performance management support.


• Allocates workload and resources to ensure effective execution of operational and outreach activities.


• Fosters a culture of accountability, collaboration, customer focus, and continuous improvement.

What you will bring to the role:

Required Qualifications

• Bachelor's degree Higher Education, Business Administration, Project Management or a related field or equivalent professional experience.


• 8-10 years of related work experience


• 3-5 years of supervisory experience


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