Manager, Brand & Creative Services

Batesville Services, LLC; Batesville (IN); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid time off

Development opportunities

Job summary

Batesville in Batesville, IN is seeking a Manager Brand & Creative Services to lead the central integration across marketing, translate strategy into campaigns, and manage the creative team. You will direct brand photography and video, align outputs to brand standards, collaborate with strategy and analytics, and drive engagement and growth across channels.

This role emphasizes hybrid leadership, cross-functional collaboration, and leveraging AI tools to improve efficiency while maintaining high

Qualifications

• Bachelor’s degree in graphic design, marketing, fine arts, or related field.
• 7–10 years of progressive experience in creative leadership or campaign management.
• Experience leading integrated campaigns and cross-functional teams.

Responsibilities

• Oversee all design deliverables across campaigns and assets.
• Provide hands-on creative direction for high-impact initiatives.
• Lead brand photography and video planning with external partners.
• Ensure outputs are on time, on brand, and high quality.
• Develop processes to optimize creative workflows and ROI.

Skills

Creative leadership

Campaign management

Brand management

Adobe Creative Suite

Asana

Education

Bachelor’s degree in graphic design, marketing, fine arts, or related field

Tools

Adobe Creative Suite

Asana

Job description

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love.Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for the third year in a row, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.Your Role at Batesville:As Manager Brand & Creative Services, you will be responsible for the central point of integration across the Batesville marketing organization, ensuring alignment between business objectives, campaign strategy, and brand expression across all channels. Operating with an agency account management mindset, this individual translates strategy from the Market Strategy & Activation team, product teams and other internal key stakeholders into actionable creative concepts, leads end-to-end campaign development from intake through in-market delivery, and ensures consistency and cohesion across all touchpoints. The Creative Campaign Manager directly supervises the graphic design team and manages external creative partners with those responsibilities in service of campaign delivery, not as a standalone creative function.This role also serves as the account lead across key marketing initiatives, ensuring campaigns are not only executed effectively but are strategically aligned to drive measurable business outcomes, including engagement, and growth. The Creative Campaign Manager proactively partners with Marketing Strategy to shape campaign direction, providing input on messaging, audience targeting, and execution feasibility. Reports to the Director, Brand & Communications.How You’ll be Rewarded:Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.The expected base salary range for this role is $95,000 - $110,000 per year. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.Generous 401K Matching ProgramPaid time offOpportunities for development and advancementWhat You'll DoCreative Output & ExecutionOversee all design deliverables: integrated campaigns, product marketing assets, digital content, sales materials, presentations, and experiential assets ensuring all deliverables support overarching campaign objectives and messaging strategyProvide hands-on creative direction for high-impact initiatives, ensuring exceptional execution and alignment to established brand standards with a focus on delivering work that drives engagement and business resultsApply Batesville visual identity standards to all output; escalate brand standard questions or evolution recommendations to the Director, Brand & Communications while identifying opportunities to evolve and strengthen brand expression based on campaign needs and performance insightsLead creative direction, planning, and execution of brand photography and video; manage external photographers, videographers, and production partnersEnsure all creative work — across design, photo, and video — is delivered on time, on brand, and at a consistently high level of quality and contributes to a consistent, high-impact brand presence in marketCreative Operations & PerformanceDesign and implement efficient intake models, prioritization frameworks, and workflows to maximize team productivity and campaign impact ensuring clarity of inputs, strong creative briefs, and alignment before execution beginsLeverage tools, technologies, and AI-driven solutions to streamline operations; effectively allocate resources across projects balancing speed, quality, and costUse performance data, customer insights, and testing to inform creative output; establish feedback loops to continuously improve creative impact and ROIPartner with Marketing Strategy and Analytics to evaluate campaign effectiveness, identify optimization opportunities, and ensure insights are translated into actionable improvementsExplore and apply emerging tools (including AI-powered creative and productivity platforms) to improve speed, efficiency, and quality of output, identify opportunities to streamline workflows across briefing, concepting, production, and iterationPartner with internal teams to pilot and scale new approaches to content creation and campaign executionBrand Management & StewardshipServe as a day-to-day steward of the Batesville brand, ensuring consistency, integrity, and evolution across all touchpointsPartner with Brand leadership to operationalize brand strategy across campaigns, content, and experiencesMaintain and evolve brand guidelines, ensuring adoption across internal teams and external partnersReview and approve creative outputs to ensure alignment with brand standards and voiceCreative Team LeadershipDirectly manage the graphic design team, establishing clear expectations, accountability, and performance standards in support of campaign deliveryFoster a culture of creativity, ownership, and continuous improvement; develop team capabilities in design, art direction, and emerging disciplinesManage external agencies and freelancers; ensure alignment to Batesville brand standards and optimize external spendWhat You’ll Bring:Bachelor’s degree in graphic design, Marketing, Fine Arts, or related fieldMinimum 7–10 years of progressive experience in creative leadership, campaign/brand management, or agency/corporate environments; or equivalent combination of education and experienceProven track record managing integrated campaign execution across multiple teams or channelsStrong portfolio of high-impact, multi-channel creative workExpertise in graphic design, art direction, visual identity application, photography, and video productionExperience in a marketing agency, in-house agency, or cross-functional environment with exposure to account management and campaign leadershipProven ability to operate in a hybrid role spanning account leadership, campaign integration, and creative directionStrong ability to translate business and marketing strategy into integrated campaigns and creative executionDemonstrated success managing multiple stakeholders and complex, cross-channel initiativesAdvanced proficiency in Adobe Creative Suite and modern creative tools; Asana experience a plusStrong project management and operational discipline; experience leveraging data and insights to inform creative decisionEffective at leading teams, developing talent, and fostering a creative, collaborative environmentAdaptable, fast-paced, and experienced working across multiple lines of businessSupervisory Responsibilities:Directly supervises graphic design team members and oversees external creative resources in accordance with Company policies, the Code of Ethical Business Conduct, and applicable laws. Responsibilities include hiring, training, and directing work; appraising performance; rewarding and disciplining employees; and resolving complaints.TravelThis role will work closely with cross-functional stakeholders based in the Cincinnati/Batesville region. Must live within driving distance of Batesville, IN for frequent on-site meetings. Travel <10% of the time.Physical Requirements:To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.Join the Batesville family and apply today!Who We Are:A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love. With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:Individual worth and integrityExcellence in executionSpirit of continuous learning and improvementCourageCustomer focus and partnershipWhat Sets Us Apart:Making a difference: Helping families honor the lives of those they love isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.