Shift Manager Restaurant- Full Time, Bobby Flay Burger (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); Sur place; USD 49 000 - 51 000; Plein temps

Résumé du poste

Caesars Entertainment in Atlantic City is seeking a Restaurant Manager to lead daily dining operations with a focus on guest satisfaction and service excellence. You will coach staff, ensure compliance, and drive smooth outlet performance in a high-volume casino dining environment.

The role requires leadership, strong communication, and the ability to manage schedules, payroll, and quality standards. Starting salary is $49,000 to $51,000 per year, with opportunities for performance-based growth

Qualifications

• Equivalent of two years college education within a related field preferred.
• Strong leadership, communication and supervisory skills.
• Basic knowledge of all phases of restaurant management.

Responsabilités

• Ensures guest satisfaction across the outlet.
• Markets the outlet through strong customer relations.
• Advises customers on food and beverage selections.
• Ensures food is prepared and served to quality standards.
• Assumes 'manager on duty' responsibility.
• Directs the daily work activities of dining facility staff.
• Schedules and assigns stations.
• Manages payroll, forecasting, and daily check control.
• Prepares requisitions.
• Maintains daily logs and documentation.
• Ensures adherence to Board of Health standards.
• Performs butler duties for Room Service when needed.

Connaissances

Leadership

Communication

Supervision

Formation

Two years college education

Description du poste

Job Description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity‑seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Starting salary $ 49,000- $51,000

Job Description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity‑seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Starting salary $ 49,000- $51,000

Responsibilities

• Ensures that all aspects of the outlet contribute to 100% guest satisfaction.
• Demonstrates excellent customer relation skills and ability to market the outlet.
• Advises customers on selection of food and beverage items.
• Ensures that food is prepared and served according to the desired portions and quality specifications.
• Assumes “manager on duty” responsibility.
• Directs the daily work activities of assigned personnel within the dining facility.
• Responsible for proper scheduling and assignment of stations within the outlet.
• Responsible for daily check control system, payroll, and forecasting.
• Prepares requisitions.
• Maintains file documentation and accurate entries in daily log book.
• Ensures adherence to Board of Health standards.
• Assumes butler duties for sixteenth floor when assigned to Room Service function.

Qualifications

• Equivalent of two years college education within a related field preferred.
• Strong leadership, communication and supervisory skills.
• Basic knowledge of all phases of restaurant management.

Nj Cer License Required

ABOUT US

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.