Count Team Lead - Full Time (Caesar's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 28,000 - 39,000; Full time

Job summary

Caesars Entertainment is seeking a hospitality-focused supervisor who inspires with clear direction and a high level of energy. You will model superior customer service, coach teammates, and address service breakdowns quickly to ensure guest satisfaction.

You will communicate promotions and events to the team, evaluate feedback, and build plans in meetings to raise standards. Ensure compliance with codes and policies while developing employees to deliver outstanding guest experiences.

Job description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of commitment to internal guests needs.

$24.00 Per Hour