Manager, Ambulatory & Revenue Operations

Alameda Health System; Oakland (CA); On-site; USD 83,000 - 138,000; Full time

Job summary

Alameda Health System in Oakland, CA seeks a Manager, Ambulatory & Revenue Operations to lead access and revenue operations across ambulatory clinics. You will oversee scheduling, registration, and referral coordination while driving performance and quality improvements across multiple sites.

The role reports to Finance and requires a strong background in ambulatory access, revenue cycle operations, and staff leadership.

Qualifications

• Bachelor's Degree in a relevant field from an accredited college or university.
• Five years of progressively responsible management experience in a health-system based environment, including oversight of registration, referrals, access or revenue cycle areas.
• Experience with ambulatory access and revenue cycle operations is preferred.

Responsibilities

• Oversee access and revenue operations for scheduling, registration, and referral coordination at multiple ambulatory sites.
• Lead performance improvement initiatives and establish performance goals tied to patient access and financial outcomes.
• Develop and implement staff training resources for Medi-Cal and other financial assistance programs.
• Monitor and improve data reporting, system integration, and communication between facilities and clinical services.
• Supervise staff, provide performance feedback, and ensure standardization of registration processes.

Skills

Staff management

Data analysis

Process improvement

Collaboration

Education

Bachelor's degree in a relevant field

Job description

Manager, Ambulatory & Revenue Operations

• Oakland, CA

• Finance

• Patient Financial Svcs - Facil

• Full Time - Day

• Management

• $60.31 - $100.52/ per hour

• Req #:44785-33313

• FTE:1

• Posted:November 5, 2026

Summary

SUMMARY: Responsible for access and revenue operations of scheduling, registration, across all ambulatory clinic sites.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Cross trains and utilizes creative staffing models to enhance staff development and job satisfaction; participates with Community groups and participates with marketing efforts to grow AHS’s business plan.

2. Determines access and revenue cycle impact and goals tied to performance; analyzes all existing reporting tools and develop data to establish performance goals; implements quality assessment and improvement initiatives; measures and reports performance internal and external customer satisfaction surveys and methods for rewarding evidence of progress and improvement; communicates goals to all levels of staff and regularly assesses achievement; collaborates with clinicians and services to advance revenue cycle improvements.

3. Develop and implement performance improvement activities across all primary and specialty care clinics in an effort of identifying areas of opportunities for improving patient care and financial outcomes, defines strategies to achieve enhancement, defines process and outcomes measures to monitor effectiveness of initiatives, and communicates to the health system.

4. Develops training resources to provide continuous education for all staff; works with Department of Social Services to provide ongoing training in all aspects of Medi-Cal and other financial assistance program for all staff engaged in Financial Counseling.

5. Manages the Ambulatory Care Services access (scheduling, registration, and referral coordination and revenue cycle operations (billing, claims, denials, authorizations, registration related edits, education with clinicians) at multiple sites; Wellness Centers and Clinics. Access – scheduling, registration, and referral coordination. Revenue – billing, claims, denials, authorization, and registration impact.

6. Performs critical analysis of performance of all information systems and work place environments; prioritizes improvement to our electronic health record; identifies new systems and make recommendations regarding integration of disparate systems to achieve efficient communication between facilities and functions.

7. Performs other duties as required.

8. Supervises staff and manages employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests ways to develop skills; monitors workflow.

9. Works collaboratively with other departments to support processes and systems for registration are standardized and optimized for efficient and effective flow of patients within the departments and organization.

MINIMUM QUALIFICATIONS:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Required Education: Bachelor's Degree in a relevant field from an accredited college or university.

Required Experience: Five years of progressively responsible management experience in a health-system based environment, including oversight of registration, referrals, access or revenue cycle areas.

Preferred Experience: Experience in public health system facility (with acute and outpatient care), FQHC experience.

Alameda Health System is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military background.