Director, Ambulatory Access & Revenue Operations

Alameda Health Sytem; San Leandro (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Comprehensive benefits program

Job summary

A healthcare organization in California is seeking a Director of Ambulatory Access & Revenue Operations. This role oversees scheduling, registration, and referral processes across all ambulatory clinic sites. The ideal candidate will have significant management experience, particularly in health-system environments, and will develop training resources to enhance staff performance. The position offers competitive compensation plus a comprehensive benefits program.

Qualifications

• Minimum 5 years of management experience in health-system.
• Experience with registration, referrals, access or revenue cycle.
• Experience with public health systems and managing call centers.

Responsibilities

• Supervise staff and manage performance.
• Direct revenue cycle operations across multiple sites.
• Develop training resources for ongoing staff education.
• Conduct critical analysis of information systems and workflows.
• Implement performance improvement activities in clinics.
• Collaborates with departments and community groups to align processes and growth initiatives.

Skills

Management

Performance Analysis

Patient Care Improvement

Staff Training

Cross-functional collaboration

Education

Bachelor's Degree in relevant field

Master's Degree in health care administration

Job description

Director, Ambulatory Access & Revenue Operations

SUMMARY: Responsible for access and revenue operations of scheduling, registration, referral staff across all ambulatory clinic sites, the call center and referral/authorization units supporting ambulatory clinics.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

Supervises staff and manages employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests ways to develop skills; monitors workflow.

Directs the Ambulatory Care Services access (scheduling, registration, and referral coordination and revenue cycle operations (billing, claims, denials, authorizations, registration related edits, education with clinicians) at multiple sites; Wellness Centers and Clinics, Call Center, and Referral Unit. Access – scheduling, registration, and referral coordination. Revenue – billing, claims, denials, authorization, and registration impact

Determines access and revenue cycle impact and goals tied to performance; analyzes all existing reporting tools and develop data to establish performance goals; implements quality assessment and improvement initiatives; measures and reports performance internal and external customer satisfaction surveys and methods for rewarding evidence of progress and improvement; communicates goals to all levels of staff and regularly assesses achievement; collaborates with clinicians and services to advance revenue cycle improvements.

Develops training resources to provide continuous education for all staff; works with Department of Social Services to provide ongoing training in all aspects of Medi-Cal and other financial assistance program for all staff engaged in Financial Counseling.

Develop and implement performance improvement activities across all primary and specialty care clinics in an effort of identifying areas of opportunities for improving patient care and financial outcomes, defines strategies to achieve enhancement, defines process and outcomes measures to monitor effectiveness of initiatives, and communicates to the health system.

Cross trains and utilizes creative staffing models to enhance staff development and job satisfaction; participates with Community groups and participate with marketing efforts to grow AHS’s business plan.

Performs critical analysis of performance of all information systems and work place environments; prioritizes improvement to our our electronic health record; identifies new systems and make recommendations regarding integration of disparate systems to achieve efficient communication between facilities and functions.

Works collaboratively with other departments to support processes and systems for registration are standardized and optimized for efficient and effective flow of patients within the departments and organization.

Performs other duties as required.

MINIMUM QUALIFICATIONS

• Required Education: Bachelor's Degree in a relevant field from an accredited college or university.
• Preferred Education: Master’s Degree in health care administration or a related field.
• Required Experience: Five years of progressively responsible management experience in a health-system based environment, including oversight of registration, referrals, and access orrevenue cycle areas.
• Preferred Experience: Experience in public health system facility (with acute and outpatient care), FQHC experience, and prior experience managing call centers and referral/authorization processes.

The pay range for this position reflects the base pay scale for the role at Alameda Health System. Final compensation will be determined based on several factors, including but not limited to a candidate’s experience, education, skills, licensure and certifications, departmental equity, applicable collective bargaining agreements, and the operational needs of the organization. Alameda Health System also offers eligible positions a generous comprehensive benefits program.

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