Director, Service Line Administration

Alameda Health System; California; On-site; USD 118,000 - 196,000; Full time

Job summary

Alameda Health System in Oakland, CA seeks a Director of Service Line Administration to lead clinical and business operations at Highland General Hospital and the MCH/OB clinic.

Responsible for strategic planning, KPIs, physician recruitment, and long-range financial management in collaboration with senior medical leaders. Day shifts, full-time, management responsibilities with annual compensation in the posted range.

Qualifications

• MBA, MSN, MHA or MPH or related field required.
• Active California RN license required.
• Minimum seven years of progressive healthcare experience.

Responsibilities

• Owns clinical and business operations of the service line, including planning and staffing.
• Develops KPIs and monitors financial statements to ensure value and viability.
• Leads cross-functional teams across departments and affiliations.
• Oversees physician recruitment strategies and contract management.

Education

MBA

MSN

MHA

MPH

Job description

Director, Service Line Administration

• Oakland, CA
• Highland General Hospital
• FQ MCH/OB Clinic (K6)
• Full Time - Day
• Management
• $85.55 - $142.40/ Hour
• Req #:42908-31868
• FTE:1
• Posted:October 15, 2025

Summary

Responsible for all aspects of clinical and business operations of the designated service line including business development, personnel management, fiscal management, strategic planning, physician recruitment plan, developing Key Performance Indicators (KPIs) and service line financial statements, contract management, and long-range planning of business affairs in collaboration with the Vice President of Ambulatory, Associate Chief Medical Officer and other specific department head.

DUTIES & ESSENTIAL JOB FUNCTIONS

NOTE: Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

• Accountable for the execution of short and long-term goals working collaboratively with AHS administration, physician leadership, nursing, finance, allied professionals, ancillary teams and other program administrators within the designated department to create a cohesive, quality and value- oriented department.
• Develops comprehensive strategic plans, establish priorities and articulate a shared vision for the assigned services, in concert will appropriate stakeholders.
• Develops plans to improving the operations, quality, market growth, and financial viability of the service line.
• Performs other duties as required.
• Plans, directs, coordinates and manages all clinical and non-clinical service line activities, projects and programs, including all aspects of clinical operations, staffing models, patient registration, patient billing, etc.
• Provides oversight in the areas of in direct profit and loss, KPI development, revenue generation, and expenditure control to optimize the utilization of resource at greatest value.
• Represents the service line on cross-functional committees; has external presence in community and professional organizations and societies.
• Supervises staff and manages employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests way to develop skills; monitors workflow.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

• Required Education:Master's degree in Business Administration (MBA), Nursing (MSN), Masters in HealthCare Administration (MHA) or Public Health (MPH) or related fields.
• Required Licenses/Certifications: Valid license to practice as a Registered Nurse in the State ofCalifornia
• RequiredExperience:Seven years of progressive healthcare experience.

Alameda Health System is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military background.