Manager Ambulatory Operations

Cooper University Health Care; Moorestown Township (NJ); On-site; USD 4,684,000 - 7,715,000; Full time

Job summary

Cooper University Health Care is seeking an Ambulatory Operations Manager to oversee the clinical and business operations of assigned sites, ensuring delivery of quality clinical services, improved patient experience, and compliance with regulatory standards. The role includes materials management, software implementations, and facility operations, with after-hours availability for emergent issues.

Minimum 3 years of healthcare leadership experience is required, with strong leadership,

Qualifications

• Minimum 3 years experience in a healthcare leadership, manager level or above.
• Demonstrated leadership and initiative with discretionary decision-making.
• Experience improving outcomes through sustainable tactics using data.
• Ability to monitor operations using electronic health records and key metrics.
• Excellent written and verbal communication, with strong customer service focus.

Responsibilities

• Manage clinical and business operations of assigned ambulatory sites.
• Improve patient experience and access to services.
• Oversee regulatory compliance, materials management and environment of care.
• Lead, coach, and develop direct and indirect reports.
• Collaborate with physicians and administrative leadership to remove barriers to success.
• Travel between offices to support operational initiatives.

Skills

Leadership

Strategic planning

Communication

Change management

Education

Associate degree

Bachelor's degree

Tools

EHR software

Job description

About Us

AtCooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergency issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.

Experience Required

Minimum 3 years experience in a healthcare leadership, manager level or above. A combination of education, experience and background may also be considered.

Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.

Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics.

Knowledge and ability to utilize electronic health record in order to monitor key practive statistics, patient access metrics and clinic operations.

Excellent organizational, written and verbal communication skills. Comfort in communication with all levels of personnel.

Demonstrated excellence in customer service, patient experience and operational improvement within the ambulatory setting.

Strong knowledge of principles and practices of business/medical administration, management and relationship management.

Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling and billing.

Briefly explain the job’s overall objective:

1. 1. Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.
2. 2. Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives.
3. 3. Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.
4. 4. Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals.
5. 5. Provides strong, effective, goal-oriented leadership to direct and indirect reports
6. 6. Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.
7. 7. Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
8. 8. Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust thoughout their areas of responsibility.
9. 9. Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. Practices reward and recognition of key behaviors.
10. 10. Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals.
11. 11. Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.
12. 12. Participates in professional development activites and maintain professional affliations.
13. 13. Performs all related duties and/or special projects as assigned/required.
14. 14. Travel between offices is required.

Education Requirements

Associate's degree or Bachelor’s degree preferred

Salary Min ($)

USD $34.00

Salary Max ($)

USD $56.00