Manager - AI Server Production

SMS Infocomm; Grapevine (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SMS Infocomm is seeking a Production Manager to supervise the AI server repair and production team on site in Texas. You will plan schedules, conduct performance reviews, and drive continuous improvements to meet customer SLAs.

You will generate reports, manage inventory, and foster a safe, productive work environment while mentoring staff and coordinating with partners.

Qualifications

• Bachelor's degree in computer science or engineering or equivalent work experience.
• Minimum 3 years supervisor/manager experience in PC related system repair service.

Responsibilities

• Organizes and oversees schedules and work of the team.
• Conducts performance evaluations in a timely and constructive manner.
• Handles discipline and termination per company policy.
• Plan, schedule and supervise production activities.
• Develops KPI goals and generates management reporting in Excel.
• Maintains inventory accuracy and promotes efficiency to reduce costs.
• Communicates with customers and partners to ensure quality and on-time delivery.
• Mentors team members and leads continuous improvements.
• Responds to after-hour calls for critical issues.

Skills

English fluency

Overtime flexibility

Communication skills

Attention to detail

Ownership of responsibilities

Excel reporting

Word documentation

PowerPoint presentations

Multi-tasking

Project management

After-hours responsiveness

Mentoring team members

Education

Bachelor's degree in CS or Engineering or equivalent

Tools

Excel

Word

PowerPoint

Job description

Supervisory Responsibilities

• Organizes and oversees the schedules and work of assigned Team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

The AI Server Production Manager is responsible for the repair management., department resources planning, generating and reviewing reports to meet customer SLA. Reviews customer reporting, reviews failure analysis and prepares corrective actions to improve repair quality.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Data Analysis/Communication/Issue Resolution

• Review critical customer requirements such as quality, TAT, technician daily KPI targets, and follow up with supervisor assignments.
• Generate and review management reports. Present corrective and preventative actions to maintain superior service quality and continuous improvements.
• Maintains space, equipment, and supplies as well as managing repair parts inventory accuracy, transfers, audits, and reconciles to promote operations efficiency and reduce costs.
• Completes all projects assigned within the required timeframe.
• Develops record keeping procedures and manages appropriate department and training records in accordance with applicable regulations, policies, and ISO standards.
• Develops KPI goals and objectives for the department.
• Ensures energy conversation is strictly followed.
• Ensures daily housekeeping and workstation equipment layouts meet 5S requirements.
• Maintain and improve the operating layout and size of production lines.
• Plan, schedule, and supervise production activities.
• Completes other duties as assigned.

Warehouse Efficiencies

• Implements warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which cause product or delivery issues.
• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.

Team Leadership

• Responsible for maintaining a positive work environment while supporting the company's culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer and supplier relationships. Communicates and works with all business partners.
• Ensures inventory management and allocation flows product through the warehouse in the most cost efficient and productive manner.

Qualifications

Education and/or Experience

• Bachelor's degree in computer science or engineering or equivalent work experience is required.
• Minimum 3 years work related supervisor/manager experience in PC related system repair service industry.

Essential Skills

• Must be fluent in speaking/reading/writing English. Spanish speaking is a plus.
• Must be flexible in working overtime depending on work requirements.
• Must have excellent communication skills and a professional attitude in dealing directly with customers and associates.
• Must be detailed oriented.
• Must take 100% ownership of job responsibilities.
• Needs ability to generate management reporting in EXCEL.
• Needs ability to generate instructions and procedures in Word and presentation materials in PowerPoint formats.
• Must have ability to work in a fast-paced environment while multi-tasking with the ability to set priorities and shift same due to business requirements.
• Must be self-motivated, proactive, and be able to work independently and as a team.
• Needs ability to manage projects and initiatives on tight deadlines and delegate accordingly.
• Needs ability and willingness to respond to after-hour calls for critical issues.
• Must have strong problem solving skills with the ability to coach and mentor team members.

Competencies

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment

Working Conditions

Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 50 pounds(team lift).