Manager - AI Server Production

SMS INFOCOMM CORPORATION; Grapevine (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

SMS INFOCOMM CORPORATION seeks an AI Server Production Manager in Grapevine, TX, to lead repair management, resource planning, and reporting to meet customer SLAs. You will oversee team performance, inventory accuracy, and process improvements in a fast-paced environment.

Key duties include ensuring quality, managing KPI targets, and developing procedures while maintaining compliance with ISO standards. Strong communication and ownership are essential for success in this role.

Qualifications

• Bachelor’s degree in computer science or engineering or equivalent work experience is required.
• Minimum 3 years work related supervisor/manager experience in PC related system repair service industry.
• Must be fluent in English; Spanish speaking is a plus.
• Ability to generate management reporting in Excel and create instructions in Word and presentations in PowerPoint.

Responsibilities

• Review critical customer requirements such as quality and turnaround time and assign tasks to supervisors.
• Generate and review management reports; present corrective actions to maintain service quality.
• Maintain space, equipment, and supplies; manage repair parts inventory with audits and reconciliations.
• Plan, schedule, and supervise production activities; ensure timely project completion.
• Develop KPI goals and 5S compliance; promote energy conservation and safety.
• Build and sustain relationships with customers, suppliers and internal partners.

Skills

English fluency

Communication

Detail-oriented

Ownership

Multitasking

Team leadership

Education

Bachelor’s degree in computer science or engineering

Tools

Excel

Word

PowerPoint

Job description

Job Details

Job Location: Grapevine (4055), TX - Grapevine, TX 76051
Position Type: Full Time
Job Shift: Day
Job Category: Installation - Maint - Repair

Supervisory Responsibilities

• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned Team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Role Summary

The AI Server Production Manager is responsible for repair management, department resources planning, generating and reviewing reports to meet customer SLA. Reviews customer reporting, reviews failure analysis and prepares corrective actions to improve repair quality.

Essential Duties and Responsibilities

Data Analysis / Communication / Issue Resolution

• Review critical customer requirements such as quality, TAT, technician daily KPI targets, and follow up with supervisor assignments.
• Generate and review management reports. Present corrective and preventative actions to maintain superior service quality and continuous improvements.
• Maintain space, equipment, and supplies as well as managing repair parts inventory accuracy, transfers, audits, and reconciles to promote operations efficiency and reduce costs.
• Completes all projects assigned within the required timeframe.
• Develops record keeping procedures and manages appropriate department and training records in accordance with applicable regulations, policies, and ISO standards.
• Develops KPI goals and objectives for the department.
• Ensures energy conversation is strictly followed.
• Ensures daily housekeeping and workstation equipment layouts meet 5S requirements.
• Maintain and improve the operating layout and size of production lines.
• Plan, schedule, and supervise production activities.
• Completes other duties as assigned.

Warehouse Efficiencies

• Implements warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which cause product or delivery issues.
• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.

Team Leadership

• Responsible for maintaining a positive work environment while supporting the company’s culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer and supplier relationships. Communicates and works with all business partners.
• Ensures inventory management and allocation flows product through the warehouse in the most cost efficient and productive manner.

Qualifications

Education and/or Experience:

• Bachelor’s degree in computer science or engineering or equivalent work experience is required.
• Minimum 3 years work related supervisor/manager experience in PC related system repair service industry.

Essential Skills

• Must be fluent in speaking/reading/writing English. Spanish speaking is a plus.
• Must be flexible in working overtime depending on work requirements.
• Must have excellent communication skills and a professional attitude in dealing directly with customers and associates.
• Must be detail oriented.
• Must take 100% ownership of job responsibilities.
• Needs ability to generate management reporting in EXCEL.
• Needs ability to generate instructions and procedures in Word and presentation materials in PowerPoint formats.
• Must have ability to work in a fast-paced environment while multi-tasking with the ability to set priorities and shift same due to business requirements.
• Must be self-motivated, proactive, and be able to work independently and as a team.
• Needs ability to manage projects and initiatives on tight deadlines and delegate accordingly.
• Needs ability and willingness to respond to after-hour calls for critical issues.
• Must have strong problem solving skills with the ability to coach and mentor team members.

Competencies

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment

Working Conditions

Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 50 pounds (team lift).