Manager - AI Server Ops Dept. III

Sms Infocomm Corporation; Grapevine (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

SMS InfoComm Corporation is seeking an organized Operations Manager to oversee daily operations for AI server repair support. You will lead a team of technicians, drive efficiency, and maintain customer satisfaction by implementing SOPs, tracking KPIs, and aligning with company policies.

The role requires a Bachelor’s degree in management or 5+ years of operations management in a technical setting, plus at least 3 years in server/computer repair or related fields.

Qualifications

• Bachelor’s degree in management or at least 5 years of operations management experience in a technical and/or production environment.
• Must have at least 3 years of working experience in server/computer repair, and/or networking management, and/or relevant technical testing & troubleshooting background.
• Strong leadership, communication, and customer relationship-building abilities.
• Ability to translate business strategy into day-to-day delivery and manage both tactical and strategic work.

Responsibilities

• Develop, implement, and review operational policies and procedures.
• Create and implement SOPs for testing, repair processes, and quality guidelines.
• Lead and train a team of technicians; conduct performance evaluations and coaching.
• Coordinate with warehouse for materials and production scheduling; ensure accurate accounting.
• Monitor KPIs (turnaround time, repair rates, first-pass yield) and drive continuous improvement.
• Ensure compliance with laws and company policies; maintain positive work environment and culture.
• Act as escalation point for customer concerns and ensure goals are met or exceeded.

Skills

Leadership

Communication

Problem solving

Coaching

Budgeting

KPI management

Team building

Education

Bachelor's degree in management

5+ years of operations management experience (technical/production)

Job description

SummaryWe are seeking an organized, detail-oriented, and experienced Operations Manager to oversee and optimize the daily operations for the support of AI server repair. The individual in this role will be responsible for managing a team of technicians, ensuring high-quality services, streamlining operational procedures, tracking performance metrics, and maintaining customer satisfaction. The ideal candidate will have excellent leadership, technical, and communication skills to drive efficiency, meet service milestones, and exceed customer expectations.Supervisory Responsibilities:Hires new employees and ensures employees receive appropriate trainingOrganizes and arranges the schedules and work of teamConducts performance evaluationsHandles coaching, discipline & termination of employees as needed & in accordance with company policyResponsible for leadership, policy, planning, and strategy decisions. Position oversees budgeting, reporting, and auditing. Responsible to build alliances within all levels of the organization.Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.Develop, implement, and review operational policies and proceduresCreate & implement standard operating procedures (SOP) for testing / repair process and quality guidelinesHelp promote a Company culture that encourages high morale and top performanceEnsure all legal and regulatory documents are filed and monitor compliance with laws and regulationsAct as a point of escalation to resolve customer concerns & complaintsWork closely with customer to establish goals & expectations and ensure all goals are met or exceededDevelop & monitor key performance indicators (KPIs) such turn around time, repeat repair rate, first pass yieldIdentify problems and opportunities and enact action plans to addressIdentify and implement best practices through interaction with all teamsStays current on industry regulations, trends, and technologyResponsible to achieve business improvements, cost savings, and revenue generationCoordinate production with warehouse team and ensure accurate accounting of materialsBuilds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levelsResponsible for maintaining a positive work environment while supporting the company’s cultureResponsible for fostering a healthy and safe work environment, focusing on the physical and mental well-being of all associatesMaintains and strengthens customer and supplier relationshipsCommunicates and works with all business partnersEnsure efficient and effective testing, failure analysis, & repair of AI serversCoordinate failure analysis reporting & repair actions needed to resolve server failuresManaging testing environment that includes liquid cooling, heat dissipation, & lengthy stress testEducation and/or ExperienceBachelor’s degree in management or at least 5 (five) years of operations management experience in a technical and / or production environmentProven experience in management, leadership, & customer relationship buildingMust have at least 3 (three) years of working experience in server / computer repair, and / or networking management, and / or relevant technical testing & trouble shooting backgroundMust have the ability to build teamwork among Managers, Supervisors and employeesNeed basic understanding of general finance and budgeting, including profit and loss, and cash-flow managementMust have excellent Verbal & written communication skillsEssential Skills:Requires ability to translate business strategy into day-to-day delivery – able to think both tactically & strategicallyAble to communicate financial performance, goal results, and key performance indicators to direct reportsRequires excellent leadership, people management, and communication skills with senior level managersRequires identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequencesAble to set high yet achievable goals for personal and team performance; use measurement methods to monitor progress toward goal attainment; tenaciously work to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvementAble to accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.Must have strong problem solving skills with the ability to coach and mentor team membersCompetencies:Shows determination to achieve excellent resultsFinds better waysDemands top performanceInspires commitmentSMS InfoComm Corporation is an equal opportunity employer. Diversity and acceptance are the foundation of our culture.Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.