Manager, Account Management

Mastercard; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Mastercard in Atlanta seeks a Manager, Account Management to lead day-to-day account activities and strengthen relationships with Georgian accounts. The role focuses on delivering sales targets and profitability for Mastercard products and services, while coordinating internal teams to support customer needs.

The ideal candidate brings 2+ years in account management with strong analytical, communication, and networking skills, plus a solid background in financial services.

Qualifications

• Account management and sales experience (2 years) required.
• Knowledge across marketing, operations, risk, debit, credit, premium, acquiring and emerging tech.
• Proven ability to develop and implement quantifiable business plans.
• Strong industry knowledge and networking.
• Entrepreneurial approach with vision.
• Excellent written, verbal, and presentation communication.
• Master’s Degree in Economics or related financial services experience.

Responsibilities

• Manage day-to-day account management activities for Georgian accounts and build relationships.
• Deliver against sales targets for Mastercard products/services.
• Implement tactical plans to enhance customer profitability, producing key segments and objectives.
• Develop internal relationships to differentiate Mastercard from competitors.
• Analyze data to define customer impact and pricing; prepare reports.

Skills

Account management

Sales experience

Analytical thinking

Strong communication

Entrepreneurial mindset

Industry networking

Financial services knowledge

Education

Master’s Degree in Economics

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Role: 1) Responsible for a customer relationship and the profitability opportunities associated with this customer through the implementation of business and tactical plans. Account Manager has its role in developing and keeping strong relationship with MasterCard members and related organizations and in focusing on MasterCard business growth within these entities portfolios. 2) Responsible for day-to-day support of Account managers team including all kind of logistics related to sales process, national initiatives, per bank projects as a support. Account Manager Support has its role in performing whole scale back office functions with focus on the analysis of market trends, monitoring of customers’ portfolio behaviour, helping AMs in building business cases for customers. He/she should be fluent in retail business specific, has strong communication and influential skills, be ready to take new challenges and work in a team.

Job description:

• Responsible for day-to-day account management activities for Georgian Accounts. Develop strong relationships between MasterCard and the customer.
• Understand customer business strategies and deliver against sales targets for MasterCard products/services. Implement tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of Customer Business Agreement.
• Contribute towards business opportunities that increase volume, volume share and revenue.
• Develop strong internal relationships within MasterCard to enable the member to achieve their business goals and differentiate MasterCard from the competitors.
• Manage complex analyses using data from multiple sources/areas to define the functional impact of customer satisfaction and customised solutions to the customer, their shareholders and MasterCard. Perform the analysis of MasterCard pricing and developing business cases for accounts.
• Administer programs; projects or processes specific to the sales/account team; maintain spreadsheets or databases to monitor team information. Preparation reports or other documentation using all resources available including MasterCard On-Line, MPA, b-SMART, QMR reports etc.
• Close involvement in strategy development based on his/her analytical background.
• Leverage all MasterCard brand sponsorship properties and product management resource to deliver exceptional customer value.
• Responsible for all administrative and operational issues for the accounts.
• In partnership with Management, contribute to developing business plans and take responsibility for implementation.

All about you:

• Account management skills and sales experience (2 years).
• Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, debit, credit, premium, acquiring and emerging technologies.
• Demonstrate proven ability to develop and successfully implement quantifiable business plans.
• Industry knowledge and networking.
• Have an entrepreneurial approach and vision.
• Analytical thinking and strong math background.
• Outstanding communication skills from a written, verbal and presentation perspective.
• Masters’ Degree in economics or sales experience within a Financial Services organisation.
• Demonstrate ability to successfully implemented quantifiable business plans.