Manager, Account Management

Mastercard; Santa Fe (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

Mastercard is seeking a Manager, Account Management to lead relationships with one or more key customers within the Northern Europe framework. You will develop and execute customer strategies, drive profitability, and partner with sales for new opportunities.

You will own planning cycles, manage a cross-functional team, and ensure high levels of customer satisfaction while aligning internal Mastercard partners to deliver value and achieve business goals.

Qualifications

• Demonstrated success in sales/relationship roles.
• Demonstrated revenue management and P&L experience.
• Demonstrated success in customer/sales roles.
• Strong analytical and diagnostic capabilities.
• Superior interpersonal and communications skills.

Responsibilities

• Own and develop the short and long-term planning cycle / process.
• Contribute to the development of customer growth strategies to optimize profitability.
• Manage financial performance and hit target metrics.
• Work with Business Development to define sales pipeline for payment solutions.
• Serve as the point of contact between Mastercard and the customer.
• Monitor customer satisfaction and coordinate cross-functional support.
• Develop and manage relationships with internal Mastercard partners to ensure alignment.
• Leverage best practices across industry benchmarks.

Skills

Sales experience

Relationship management

P&L experience

Analytical skills

Interpersonal skills

Strategic thinking

Cross-functional collaboration

Communication

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management Overview

Account Management is a key role in the Northern Europe Division as we continue to build on our success in the local markets. In this role you will be part of a team responsible for our relationship with one or more customers.

Role

You will be in a team responsible for the entire management of one or more our important customers. You will also support sales activities towards new potential customers (Financial Institutions)

You are expected to develop, implement and own the annual and long-term customer strategy that enhances customer profitability, competitive leverage and deliver on the targeted business goals

Your primary focus will be to develop and grow the partnership and at the same time achieve the targeted budget by ensuring an effective collaborative and value driven relationship model

You are expected to build, manage and develop the business relationship with the organization of the customer, and manage sale of our extensive products and services offering.

You will also support development of sales strategies and execute on related activities for prospective customers.

Accountability

• Own and develop the short and long-term planning cycle / process
• Contribute to the development and where appropriate own customer growth strategies that proactively develop the card business and optimize mutual profitability.
• Successfully manage financial performance by ensuring that all target metrics are met.
• Work with the Business Development group to define sales pipeline and help initiate the sales process for agreed payment solutions.
• Act as point of contact between Mastercard and the customer by ensuring strategic alignment, collaborative interaction, CRM optimization and maximum mutual success in achieving goals and objectives.
• Monitor and ensure the highest level of customer satisfaction
• Develop as well as manage relationships between internal Mastercard partners including business development, marketing, commerce development, customer delivery, product, Advisors, legal, compliance, security, etc. in order to ensure cross-functional alignment and correct support for the customer.
• Understand and leverage best practices across key industry and business benchmarks.

All About You

• Demonstrated success in sales/relationship roles
• Demonstrated revenue management and P&L experience
• Demonstrated success in customer/sales roles
• Strong analytical and diagnostic capabilities
• Superior interpersonal and communications skills
• Self starter, independent operator and highly proactive
• Demonstrated success in strategic/conceptual thinking
• Strong sales management skills, development and execution experience
• Credible and ready to manage discussions with management internally and externally.
• Experience in identifying strategic opportunities and of managing multiple stakeholders.
• Preferably strong knowledge of payments and/or financial services environments
• Working knowledge of sales and/or account management experience

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.